Welcome to the Support Center

This is our main method of contacting us for direct account support.

Please be sure to read all of the pinned threads in our community forum before submitting a ticket.

Tips on getting a faster response:

1. Reply to tickets on this website. You can respond via email but we get your reply much faster if you log in here to reply.
2. Please be very specific describing your question or problem.
3. Please provide your game server ID or email used when ordering.
4. Avoid bumping support ticket responses, this will delay response time. We answer tickets from oldest customer reply.

We are staffed 24/7 but please allow up to 12-24 hours max for complex issues that require research and a few hours for easier questions (sales questions, quick fixes, etc - the majority of tickets fall in this category)