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Server Status "Unknown?"


Ryan Pennington

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Server ID #34679

Also ran update/validate, tried saving config file. Still unknown. Everything I try to do, including restarts, is super slow compared to the previous 2 days.

 

Edited to add: Now stuck on "loading" instead of "unknown"

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Server Unkown  

 

server ID 

32847

ticket 820472

 

Over half my players already on another server after the shitshow that was yesterday with constant lag.  Servers they are on now apparently have 0 issues.

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10hrs now. all hints do not work. no response on tickets ,no statements on twitter or in the forum. what is going on here ?

 

GAME SERVER ID #32689

Ticket : #754920

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Tried to update name of server and now stuck in unknown for about an hour.

 

Servers been inaccessible just about all weekend now. Problem after problem.

 

I'm sure it's not for a lack of trying on SS's end... I just think perhaps they bit off more than they can chew and are overextending and overpopulating their virtual hosts.

 

Might be time for a refund if they can't get a handle on this like yesterday.

 

GAME SERVER ID #34614

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Tried to update name of server and now stuck in unknown for about an hour.

 

Servers been inaccessible just about all weekend now. Problem after problem.

 

I'm sure it's not for a lack of trying on SS's end... I just think perhaps they bit off more than they can chew and are overextending and overpopulating their virtual hosts.

 

Might be time for a refund if they can't get a handle on this like yesterday.

 

GAME SERVER ID #34614

 

I know what you mean same thing going on here... Might have to push for a refund as well. I lost most of the population already, not much fun with out players.

GAME SERVER ID #33479

SUPPORT TICKET #275061

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Same thing here, server has been showing unknown status for hours now.  Really discouraging to see this on a weekend, and this is not the first time my server has been down in the past 2 weeks alone.  Opened ticket 145557 for it, server ID 32618.

 

What's really starting to frustrate me is the lack of communication - last time my server went down, it was due to a hardware failure affecting a bunch of servers, but we didn't even hear about it until it was already fixed, hours and hours later.  I work in IT - I know problems occur, and I would never expect everything to run flawlessly 100% of the time.  But communication is really important.  Just letting us know there IS a problem that has been identified affecting all these servers would be a huge help.

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Tried to update name of server and now stuck in unknown for about an hour.

 

Servers been inaccessible just about all weekend now. Problem after problem.

 

I'm sure it's not for a lack of trying on SS's end... I just think perhaps they bit off more than they can chew and are overextending and overpopulating their virtual hosts.

 

Might be time for a refund if they can't get a handle on this like yesterday.

 

GAME SERVER ID #34614

 

That's a good point.  I know we've had a lot more problems since they got ready for Conan Exiles - depending on what VM features they are using, if they are allowing memory and CPU cores to be utilized across multiple VM instead of capped per VM, then they could very easily be running out of power on the existing blade clusters. 

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