Ryan Pennington 359 Report post Posted June 20, 2016 "Unknown" Causes: Unexpected or unannounced maintenance (emergency or critical work) Networking issue with upstream provider DDoS attack (even in the protected locations, there is a limit to which a DDoS can be protected) Other causes, please inquire within Feel free to submit a ticket so we can help you and provide you with additional information. https://survivalservers.com/support/ Otherwise, this is the thread you can post in and we'll check on that issue. It is one of our exceptions to our forum rules. Ticket # (if applicable) Game Server ID We'll check on it routinely throughout the day. Thank you and apologies for any inconvenience Infernus8, mimmosan, kronan and 3 others 6 Quote Share this post Link to post Share on other sites More sharing options...
Gruzbul 0 Report post Posted June 21, 2016 I have a status "unknown" on my server game server ID #18229 Quote Share this post Link to post Share on other sites More sharing options...
adamrad 0 Report post Posted June 22, 2016 Hi - I just purchased a server about a hour ago, and its on the "Unknown status" (perhaps it takes a little to get going) Game Server ID #19629 Any help is appreciated. Thank you! Quote Share this post Link to post Share on other sites More sharing options...
radicaljim 0 Report post Posted June 23, 2016 Game server ID: 17384Status unknown for the last 24 hours. Thank you! Quote Share this post Link to post Share on other sites More sharing options...
Derek 0 Report post Posted June 23, 2016 GAME SERVER ID #19031 Still loading..Unknown status. thanks. Quote Share this post Link to post Share on other sites More sharing options...
Pyroth 0 Report post Posted June 24, 2016 GAME SERVER ID #17384 Please fix! :3 Thank you! Edit: Ticket #599874 Quote Share this post Link to post Share on other sites More sharing options...
Kommadore 0 Report post Posted June 24, 2016 Game Server ID #11401 down for 24 hours Quote Share this post Link to post Share on other sites More sharing options...
12jwise 0 Report post Posted June 24, 2016 GAME SERVER ID #19700 Quote Share this post Link to post Share on other sites More sharing options...
Dashande1 0 Report post Posted June 24, 2016 Game Server ID: #16808 Thank you for your time and effort in rectifying the situation. Quote Share this post Link to post Share on other sites More sharing options...
Karandyn 1 Report post Posted June 25, 2016 Hello! I just purchased an Ark server and after getting all my settings done, I noticed under Server Details it says Unknown, and the Ark Version is ???. I am also unable to start or restart the server. The buttons are inactive. Game Server ID: #19789 Edit: FTP access is also unavailable. Quote Share this post Link to post Share on other sites More sharing options...
kinglham 0 Report post Posted June 25, 2016 Ticket Number is #225394 Server Id is #18933 Quote Share this post Link to post Share on other sites More sharing options...
zerapa 0 Report post Posted June 25, 2016 Ticket Number: 140869 Game Server: #19770 Quote Share this post Link to post Share on other sites More sharing options...
Trajick 0 Report post Posted June 25, 2016 Unknown Status GAME SERVER ID #18820 Thanks in advance for the help. Quote Share this post Link to post Share on other sites More sharing options...
rob1080 0 Report post Posted June 25, 2016 I have a status "unknown" GAME SERVER ID #18841 Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 25, 2016 All should be fixed soon, one more server that has a hardware failure needs new RAM which we are waiting for. Infernus8 1 Quote Share this post Link to post Share on other sites More sharing options...
Scramps 0 Report post Posted June 26, 2016 I bought the server a few hours ago. I dont know if it is normal to take that long for setup. Any help is much appreciated. Unknown Status GAME SERVER ID #19850 Quote Share this post Link to post Share on other sites More sharing options...
Draconian 0 Report post Posted June 26, 2016 Game Server ID #19804 I can't seem to get my server out of unknown status (got it thank you) Quote Share this post Link to post Share on other sites More sharing options...
cgiucf1 0 Report post Posted June 26, 2016 Started sometime overnight.. GAME SERVER ID #17250 Quote Share this post Link to post Share on other sites More sharing options...
Acmeth 0 Report post Posted June 26, 2016 GAME SERVER ID #18737 thank you for your time. Quote Share this post Link to post Share on other sites More sharing options...
bard 0 Report post Posted June 26, 2016 GAME SERVER ID #19907 Just bought it today - same issue here. Thanks! Quote Share this post Link to post Share on other sites More sharing options...
silverk 0 Report post Posted June 27, 2016 Game server ID #19307 Unknown status. last 6 hours. thank. Quote Share this post Link to post Share on other sites More sharing options...
xioric919 0 Report post Posted June 27, 2016 Hi, I'm sorry to bother, but my server has said status Unknown for some time, and I'm hoping someone can take a look at it. I don't have a support ticket yet. The server details are as follows: Server ID #19950 Thanks! Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 27, 2016 Fixed! Quote Share this post Link to post Share on other sites More sharing options...
Wilvi 0 Report post Posted June 28, 2016 Game Server ID 18344 Got booted off my server and it now has a status "unknown" Quote Share this post Link to post Share on other sites More sharing options...
Plumes 0 Report post Posted June 28, 2016 Is there any helpful information or details regarding this evening's server crash -at about 01:00 EST 28 JUN? Server status is "Unknown". Ticket # 494313. Server #17315 I was in mid air on my dragon with passenger when we were D/C'ed. Will there be a substantial rollback so we don't lose everything? Thanks for any help you can provide. Quote Share this post Link to post Share on other sites More sharing options...
nomad190 0 Report post Posted June 28, 2016 Game Server ID #17711 Been down for roughly 12 hours. Quote Share this post Link to post Share on other sites More sharing options...
cgiucf1 0 Report post Posted June 28, 2016 GAME SERVER ID #17250 Okay, twice in a week. Not good. Server Status Unknown. About to open a new support ticket. Quote Share this post Link to post Share on other sites More sharing options...
bard 0 Report post Posted June 28, 2016 I posted originally in here and the issue was temporarily fixed - now it's back. GAME SERVER ID #19907 :\ Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 28, 2016 All should be fixed! Quote Share this post Link to post Share on other sites More sharing options...
valentino 0 Report post Posted June 28, 2016 Server #18503 shows either "Loading" or "unknown" since updated 6/27/16 Quote Share this post Link to post Share on other sites More sharing options...
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