AfterShock911

I have found that if your game doesn't show up in game you can manually add it to favorites in steam and it shows up in game under the favorites filter. 
Now some times in steam I have to add 1 to the port number to get it to return server info. 
So if your ip info is 192.168.10.34:25250 and you add that to favorites but get on data back ( shows not responding ) if you change it to 192.168.10.34:25251 it will return the correct server info. This appears to be an issue with the way steam looks for servers and returns the data because it happens in other games (such as ARK) as well. 
 

Yes, perfect sense. 
 
Thank you for a more comprehensive explanation AfterShock.

When your server is running the game automatically does a save command at preset intervals or when you stop your server. These are located in your /saved folder as Game.db (for the most current one) Game_Backup_1.db Game_Backup_2.db and so on. I think it saves about 50 of these (not real sure and cant check at the moment ). 
When you boot up your server it takes the Game.db and uses it to load your world. 
What SS is talking about is they had a system that would make a copy of your /saved folder a couple times a day/ 
This came in handy if you had a corruption you could go preform a restore  from back up and go back to that time. 
They have a problem with the system that makes those backups and for now if you want that extra security you should use FTP and go in and make a copy of the /saved folder on your own. 

Make a little more sense ? 

Communication is my big issue. been down over 40 hours and going on 50 hours on my ticket. Not a word to me. They have our money and really don't care if we are pissed off. If they did they would say something more than they are.   
 
I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." 
What we currently have is ... " Conan fried our machines and we will be up when we are up."

Communication is my big issue. been down over 40 hours and going on 50 hours on my ticket. Not a word to me. They have our money and really don't care if we are pissed off. If they did they would say something more than they are.   
 
I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." 
What we currently have is ... " Conan fried our machines and we will be up when we are up."

^^^ 
Been screaming this for 2 days... Just not as nicely put. 

Right. 
 
I run (network and systems admin) a small (87 device 350 vm) server farm for my company. 
I understand how these things work and the logistics in running them. We do not have near the user base that someone like SS would have but I promise you if I had a server down for more than 4 hours I would lose my job right then. You always have a back up plan. You always have spare hardware that you can spin up new VMs on. I know for a fact my VM is not down because I have be able to access my FTP without interruption. 
No doubt this will cost them some users and some refunds. It wont be the death of SS. But hopefully if they look at these and see that people are upset and do not believe what we are being told then they will decide in the future to be more honest and open with the communication. 
I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." 
What we currently have is ... " Conan fried our machines and we will be up when we are up."

Some people drink the coolaid that others try and sell them.
 
I have several Conan dedicated servers. One of them was hosted by Survival Servers. This server has been up for 6 hours stable during the last 4 days.
 
My other servers hosted by other companies which I will not name here, are perfect. Do not crash, have no issues, no CPU spikes. I also have tools that monitor CPU activity for my other servers and I really do not see anything abnormal.
 
The issue is, other companies actually if you notice when you go to purchase a server, they will say, not available. Because they leave overhead of 20% so that their current customers are not impacted. Some companies will easily over commit and over deploy even though they really should not. They say things like, the customer deals with lag here and there its ok.
 
Survival Servers really has the wrong model and bad administration practices which lead to an entire breakdown of their service. They are one of the cheapest providers, I got a 60 slot server for 37$ a month, that is basically cheaper then all of the industry. Good thing about being cheap is, you get a lot of people requesting servers, the bad part is, you do not have the infrastructure to actually deal with the increased demand and overhead. And it takes days and even weeks to climb out of a provisioning hole, I know. I manage virtual infrastructure at a very large company.
 
Now take Conan Exiles, non-optimized alpha code, this requires even more resources, throw those servers on the same hosts with other servers like Ark, and now you have a real big problem, one service is affecting another service.
 
Reality is; Survival Servers is NOT fixing any bug with the Conan Exiles game or with their servers, maybe their custom management software needs a fix, but overall, they are ordering and provisioning new virtual hosts so they can deal with the expanded load, while doing damage control to keep whatever customers they have.
 
I think the estimated time Wednesday is the day they hope to have some new hosts online to balance out the load.
 
Another thing happened, they started throwing servers on the same IP space, this brought up a new Funcom Conan bug, with servers sharing the same IP space that had to be fixed. My other servers have dedicated IP, when I query my survival server, 4 other servers show up using my same IP space. This actually prevents you using DNS to your own server for short names.
 
My Survival Server has been in stopped state for 2 days. Nothing wrong with it. FTP data looks very normal. The ONLY reasons its not able to be started is because it is admin locked. If they start my server which is a 60 slot server, they feel it will crash the host, this is due to the fact that they overcommitted my host.

As a Senior Software Engineer with nearly a decade of work experience: there is no such thing as a "cpu leak". There are memory leaks and cpu spikes, but there are no "cpu leaks".

Agreed.
 
I just dont understand why people are so hell bent about it. I get your point of some things not adding up.
 
I fully respect your point of views and the knowledge you provide to the community. The only thing that irks me are people that just come out of the blue and assume they know whats going on as most people dont actually try to understand before posting random remarks. You not being one of that people of course.
 
It make me happy two people that disagree on some things on a subject can actually have a normal conversation without saying "Stop sucking SS dick".

I didnt buy an early access of the server provider though....  I would be fine with the outage if EVERYONE was having this problem... but there are literally thousands of other servers online and playing right now. This issue is a SS issue.. not a conan exiles issue

I've moved to NFOServers.com -- I've used them in the past for Minecraft and Battlefield Servers; along with other servers. Top quality support response times and quality servers. They'll do you right. However, you'll be paying more for the service there.

If you're looking for 5% I think you can use our Referral Codes: conanpve or conanpvp

Maybe the dude had a stroke?
 
No idea why they aren't responding, I was referred here by friends I trust and when they heard of the issues I'm having, they all seem pretty surprised. I'm frustrated, sure.
 
And I've already started service with another host due to the combination of both server issues AND a serious lack of communication. Not to say I'm completely done here but I can't sit around waiting any more.
 
Would be nice to have a refund but at this point you'll probably need it more than me.
 
 
(Yes, I see twitter has been posted the past few hours, I've been waiting since 9:12 PM last night and I am sorry but I don't count a tweet "support.")

Would love to stay with SS especially seeing how they say that they don't do refunds. And Honestly I feel like bitching about it... one of those days (jeez I am so glad I am not a woman and have to deal with a week of it)  
Plus I am sitting at Texas Road House getting my fat and drink on and need something to keep me occupied so I don't start hitting on these waitresses with cut off shorts on.  

I understand its frustrating man. As I was reading in other posts you have seemed to get it working with no issues with a different host?
 
Why stay in the forum and keep bashing SS instead of just playing the game on the other server?  Just curious is all. Not trying to attack you.

You are not adding anything here other than arrogance. Please post something helpful if you are going to post or go away. I guarantee you others here have plenty of experience in the industry as well. You are not uniquely qualified, you are just a pompous a$$

Yeah Hell my has been down most of the day. and I am logged into the FTP right now. Goes to show me that the VM is still up and going. 
 
Any who.... grab this folder one /ConanSandbox/Saved
The main thing you want is the game.db (world database and characters file.) with all the backups it has made
In that folder is also the /ConanSandbox/Saved/Config/WindowsServer folder it has your ServerSettings.ini and the Engine.ini Those are your server settings. 
 
Easiest to grab the whole /saved and when you get a new server that will boot and let you in fine.... 
Stop the new server
FTP in
Copy the default /saved folder (just incase) 
Delete /saved
upload your populated save folder from your old server. 

i agree, but this is to much for me i get the e-mail at 1:46 am that i can start my server and i get up and its down again in the mean wile everyone is blowing up my phone because for days now no server! 

Day and night cycles are not currently in the Modify Config Tool.
They were but no longer are..... I think. 
You can manually add them to the ServerSettings .ini by using a tool like Filezilla.

They are 
 
DayTimeSpeedScale=0.000000 NightTimeSpeedScale=0.000000 DawnDuskSpeedScale=0.000000

The settings most use are Day 10.0 and night 1.0  Would it be possible to have these added back to the MSC tool? 

Ryan, 
I have figured out an issue with my machine/CP it may fix a lot of LOADING issues for others. It started yesterday for me. 

Issue. 
When i make a config with the tool and start my server I sit at loading forever (2 hours is the longest I waited.) 
I have to Validate to get the server to advance past Loading. once done server is READY in about 3 min. 
Validating defaults the ServerSettings.ini to a default that I do not like and need to change. 
I use the config tool and the server sticks on LOADING again. 
When I view the new and default .ini using the link on the CP They look to be formatted correctly 
When I FTP in and grab them both and edit with note pad the default is formatted correctly but the one created by the tool is not. 
I added a "linebreak" after each line so it was formatted correctly by pressing enter. 
re-up the ini to the server and all is good in the world. 

Temp Fix:
Grab modified ServerSettings.ini by FTP and edit it in note pad to correct format by pressing enter after each line. 
Upload edited .ini by FTP and boot server. 

Perm Fix... 
Hope SS can get the config tool to output the .ini with correct formatting. 

 

There is probably a console command in the game but the devs haven;t given it to us. 
You can look in the /ConanSandbox/Saved/ folder and rename game_backup_XXX.db to game.db and it will restore to that time for you when you reboot the server. Other than that the only way I know to "force" a save is go manually stop the server in the CP. This sends the server shutdown command which does a back up before a shutdown.  

Ryan, 
I have figured out an issue with my machine/CP it may fix a lot of LOADING issues for others. It started yesterday for me. 

Issue. 
When i make a config with the tool and start my server I sit at loading forever (2 hours is the longest I waited.) 
I have to Validate to get the server to advance past Loading. once done server is READY in about 3 min. 
Validating defaults the ServerSettings.ini to a default that I do not like and need to change. 
I use the config tool and the server sticks on LOADING again. 
When I view the new and default .ini using the link on the CP They look to be formatted correctly 
When I FTP in and grab them both and edit with note pad the default is formatted correctly but the one created by the tool is not. 
I added a "linebreak" after each line so it was formatted correctly by pressing enter. 
re-up the ini to the server and all is good in the world. 

Temp Fix:
Grab modified ServerSettings.ini by FTP and edit it in note pad to correct format by pressing enter after each line. 
Upload edited .ini by FTP and boot server. 

Perm Fix... 
Hope SS can get the config tool to output the .ini with correct formatting. 

 

Missing ServerSettings.ini lines in Modify Config. 
Some of these I know for a fact were there at launch when I set them now they are removed and no longer in my .ini and I have to manually place them. 

CanDamagePlayerOwnedStructures=False
LogoutCharactersRemainInTheWorld=False EverybodyCanLootCorpse=True
DropEquipmentOnDeath=False

Will post others as I find them. 

devs know this is a bad issue and are working to fix it. 
 
1. turn off Battle Eye
2. lower you server slots the more people on your server the worse it will be
3. Check out this thread on dev updates. http://steamcommunity.com/app/440900/discussions/0/133256080236303824/
 

Check in the server settings once you have connected to the server and made yourself an admin using the admin password.  You can actually change everything there and I don't believe any of them require a server restart (though I could be wrong).