Bokonon

You are not adding anything here other than arrogance. Please post something helpful if you are going to post or go away. I guarantee you others here have plenty of experience in the industry as well. You are not uniquely qualified, you are just a pompous a$$

Thank you sir!

Can you tell me what files I need to grab from my SS? I think I can still get in via FTP. I am looking at moving to another server provider. I understand they have issues and I am sympathetic to that, but the customer service and communication is something they have absolute control over and are just failing at it.

Can we get some kind of update/ETA? I understand that there are problems and you guys are working on it. But better communication with customers can make all the difference in these situations. Our server went down last night hours before the patch was released (which you site as the cause on twitter). Being open and forthcoming with customers can go a long way, even if the news isn't ideal. Even updates like "it's still down, we are working on it, no eta" are better than hours of silence and no response at all.

Can't get server to start after latest update. I was having the problem with the max players/ password being displayed in the server list today. I decided to add the | character after the server name and restart the server. This did the trick and server started displaying properly and I was able to log in and play for an hour or two. Log off and went to play again about 30 minutes later. My server was not being listed. I exited the game and went to check server status, noticed you had since posted a pix so decided to update and restart the server. The process seemed to complete but the server still does not appear to be started. Under status in the control panel I see "unknown" The Start Stop Reset buttons in the upper right and greyed out. When I use the Launch button to open via steam, steam reports: "Server is nor responding" EDIT: This seems to have resolved itself on it's own. After about an hour the start button was no longer greyed out and I was able to start and log on to the server.