Burningcoals

Some people drink the coolaid that others try and sell them. I have several Conan dedicated servers. One of them was hosted by Survival Servers. This server has been up for 6 hours stable during the last 4 days. My other servers hosted by other companies which I will not name here, are perfect. Do not crash, have no issues, no CPU spikes. I also have tools that monitor CPU activity for my other servers and I really do not see anything abnormal. The issue is, other companies actually if you notice when you go to purchase a server, they will say, not available. Because they leave overhead of 20% so that their current customers are not impacted. Some companies will easily over commit and over deploy even though they really should not. They say things like, the customer deals with lag here and there its ok. Survival Servers really has the wrong model and bad administration practices which lead to an entire breakdown of their service. They are one of the cheapest providers, I got a 60 slot server for 37$ a month, that is basically cheaper then all of the industry. Good thing about being cheap is, you get a lot of people requesting servers, the bad part is, you do not have the infrastructure to actually deal with the increased demand and overhead. And it takes days and even weeks to climb out of a provisioning hole, I know. I manage virtual infrastructure at a very large company. Now take Conan Exiles, non-optimized alpha code, this requires even more resources, throw those servers on the same hosts with other servers like Ark, and now you have a real big problem, one service is affecting another service. Reality is; Survival Servers is NOT fixing any bug with the Conan Exiles game or with their servers, maybe their custom management software needs a fix, but overall, they are ordering and provisioning new virtual hosts so they can deal with the expanded load, while doing damage control to keep whatever customers they have. I think the estimated time Wednesday is the day they hope to have some new hosts online to balance out the load. Another thing happened, they started throwing servers on the same IP space, this brought up a new Funcom Conan bug, with servers sharing the same IP space that had to be fixed. My other servers have dedicated IP, when I query my survival server, 4 other servers show up using my same IP space. This actually prevents you using DNS to your own server for short names. My Survival Server has been in stopped state for 2 days. Nothing wrong with it. FTP data looks very normal. The ONLY reasons its not able to be started is because it is admin locked. If they start my server which is a 60 slot server, they feel it will crash the host, this is due to the fact that they overcommitted my host.

I figured this would be the case. So I also submitted a downgrade ticket. I have asked to downgrade to 5 slots or the minimum allowed. I also submitted for full cancelation and refund like others a day ago. I do not expect them to honor the cancelation. So I will use my survivalserver to point my player base that used my IP to my new server hosted by another company. ** UPDATE They reduced my server to 10 slots, not 5 slots. So seems that 10 slots is all they are willing to downgrade. Still no word on my refund ticket.

Ticket #603535 id 34771 Opened ticket @ 6AM PST, game still down @ 3:00pm PST, no update to ticket, or communication, server is just sitting at stopped but admin locked. That's 10hours without a response.