AfterShock911

I have found that if your game doesn't show up in game you can manually add it to favorites in steam and it shows up in game under the favorites filter. Now some times in steam I have to add 1 to the port number to get it to return server info. So if your ip info is 192.168.10.34:25250 and you add that to favorites but get on data back ( shows not responding ) if you change it to 192.168.10.34:25251 it will return the correct server info. This appears to be an issue with the way steam looks for servers and returns the data because it happens in other games (such as ARK) as well.

The relaxed/purist setting is in the Serversettings.ini Should be in the Change Config Tool somewhere. ServerCommunity=0 0=None 1=Purist 2=Relaxed 3=Hard Core 4=Role Playing 5=Experimental

When your server is running the game automatically does a save command at preset intervals or when you stop your server. These are located in your /saved folder as Game.db (for the most current one) Game_Backup_1.db Game_Backup_2.db and so on. I think it saves about 50 of these (not real sure and cant check at the moment ). When you boot up your server it takes the Game.db and uses it to load your world. What SS is talking about is they had a system that would make a copy of your /saved folder a couple times a day/ This came in handy if you had a corruption you could go preform a restore from back up and go back to that time. They have a problem with the system that makes those backups and for now if you want that extra security you should use FTP and go in and make a copy of the /saved folder on your own. Make a little more sense ?

eleventysix

Good catch! I was helping someone the other day with WinSCP and they were just posting the error to me. If I had a screenie like that I might have caught it. They just ended up using filezilla and had no problem.

Yes I thank them for doing the correct thing. I would have stayed but i was down 50 plus hours and no reply to ticket i was a little upset.

all the news I have for ya.

*UPDATE:

Guess I bitched enough here, reddit, steam, and twitter. http://i.imgur.com/vnmJtfO.png Still willing to help where I can just PM me.

Communication is my big issue. been down over 40 hours and going on 50 hours on my ticket. Not a word to me. They have our money and really don't care if we are pissed off. If they did they would say something more than they are. I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." What we currently have is ... " Conan fried our machines and we will be up when we are up."

get filezilla Input FTP info from your control panel (dont forget port is 21) once connected you have 2 file browsers the left is your PC the right is your sever open folders on the right till you see Saved Right click and download it (it goes to the current folder on the left ) Main thing you need is Game.db (your world) You can also grab ServerSettings.ini (your config) if you dont want to have to set it on the new provider... but I would it can prevent a server loading if not correct. It was a major cause last week for loading issues because SS had bad code and formatting.

^^^ Been screaming this for 2 days... Just not as nicely put.

I think he meant that as uggg that doesnt look good for SS. But I am not Benny or psychic (maybe a little psychotic) so i could be wrong.

Been that way since midnight sunday.

Also appear to be closing Refund tickets with no response.

lonestar ok but If I wanna drink Texas I go with Titos Vodka.

Been down almost 40 hours now and no reply to a ticket from 30+ hours ago.

I have been down since midnight sunday. Still locked out and status unknown. No reply for over 30 hours on my ticket either.

Exactly.... unless you happen to watercool it i guess lol

Right. I run (network and systems admin) a small (87 device 350 vm) server farm for my company. I understand how these things work and the logistics in running them. We do not have near the user base that someone like SS would have but I promise you if I had a server down for more than 4 hours I would lose my job right then. You always have a back up plan. You always have spare hardware that you can spin up new VMs on. I know for a fact my VM is not down because I have be able to access my FTP without interruption. No doubt this will cost them some users and some refunds. It wont be the death of SS. But hopefully if they look at these and see that people are upset and do not believe what we are being told then they will decide in the future to be more honest and open with the communication. I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." What we currently have is ... " Conan fried our machines and we will be up when we are up."

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Yes they are looking for an ideal hardware provider. They are setting up 200 server to run 70 players each They need a very robust setup for that. They are the Developers and they want the official servers to get priority in resources and maintenance. They need to be able to have 14,000 people connect at once. This is a lot different than SS needing to setup 200 servers with an average of 5 people per server. I do believe that there may be a leak that causes the CPU to become overworked in the server software. This is not unusual in early development of server side software. I do believe that it could have caused issues with SS servers. Crash them out though? These problems started BEFORE said patch was released. I myself spend most of the day Friday trouble shooting problems. On these servers. Several times I informed people SS what I found and they fixed them. Then another problem would pop up. Every single time it was something with SS software and how it interfaced with the server. Saturday a new problem popped up and I decided to totally delete the game folder, download the server software and then upload it by FTP I set all configs via FTP. My machine worked flawlessly until they started taking machines down yesterday morning. I also took the complete game from here and imported it to other providers and guess what... It is working fine. I personally feel that until I am refunded I am entitled to be here and bitch about this every second of every day. until my server comes back online and preforms as well as other machines that I have in my possession or have rented, and I plan to do this until that time. Until people are refunded they are still a customer and still deserve the same level of service that others get. They also have just as much right to complain and others have to praise. There will always be haters and there will always be fanbois. This is a perfect example of "if you dont like what is on TV change the damn channel and let me watch what I want to."

I call BS. Other providers are not having these issues. The problem is they oversold and crammed machine that were already full with more VMs and add Conan to the stress on the physical machine. Host Havoc is not having these problems Nfo is not having these problems Gameservers is not having these problems. Now granted they may be having ping or lag issues but the servers run and they have not been down up to 75% of the time since launch. 99% of SS issues are with SS control panel software and overloaded hardware. Hell SS rents these servers they do not even have to ability to lay their hands on the physical machines.

Yup PostPaleo is correct. You can also FTP in and delete the /saved folder. it does the same thing. Might make a copy of the /saved folder just incase you want to restore it as well.