Wonder710 1 Report post Posted March 16, 2017 server #34121 down and unknown Quote Share this post Link to post Share on other sites More sharing options...
coliveira 0 Report post Posted March 16, 2017 GAME SERVER ID #31865 Unknown status wont let me do shit to restart it help please Quote Share this post Link to post Share on other sites More sharing options...
hateweaver 1 Report post Posted March 16, 2017 GAME SERVER ID #38407 Down: Status Unknown Staff intervention One of our staff members is currently intervening on your server. You may not start, stop, restart, or update your game server until the intervention lock is removed. Please fix? Thank You RainStorm 1 Quote Share this post Link to post Share on other sites More sharing options...
Vandragon 0 Report post Posted March 16, 2017 Gamer server #37020 Server status Unknown... server locked due to staff intervention Edit: Fixed, thank you! Quote Share this post Link to post Share on other sites More sharing options...
spiraldig 0 Report post Posted March 18, 2017 GAME SERVER ID #38984 Ticket #799564 ( Sales Ticket ) Ticket #105405 ( General Ticket ) Server unknown takes 1+ hr using "Save settings and Restart game server" for dialog box to go away. Buttons grayed out as well. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted March 20, 2017 Several servers are down in the 192. branch due to a provider issue that they are working on. No update yet. Quote Share this post Link to post Share on other sites More sharing options...
Eldermen 0 Report post Posted March 21, 2017 36256-- has been down more than 24 hours, do I see a trend here with hardware issues?? Quote Share this post Link to post Share on other sites More sharing options...
MorganFae 0 Report post Posted March 24, 2017 Down & Status Unknown ID #39442 Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted March 26, 2017 FYI we have begun transferring customers from some of the machines we are hardware upgrading (per the email we sent a couple days ago) in case you see any interventions/unknowns there today and got the email Quote Share this post Link to post Share on other sites More sharing options...
Arwen 0 Report post Posted March 27, 2017 Server ID #32910 Status unknown, well over the 6 hours stated in the email (Going on 13) Quote Share this post Link to post Share on other sites More sharing options...
RainStorm 0 Report post Posted March 27, 2017 GAME SERVER ID #25469 no server showing: 13hrs Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted March 27, 2017 GAME SERVER ID #25469 no server showing: 13hrs I see it is started. Quote Share this post Link to post Share on other sites More sharing options...
BrockSam 0 Report post Posted March 29, 2017 this is the 3rd time in a month now: Status unknown for approx 2 hours now: #38497ticket#: 281767 pls fix asap Quote Share this post Link to post Share on other sites More sharing options...
7Danger 1 Report post Posted April 5, 2017 Server Status Unknown Ticket # 168930 Server ID 17067 7Danger 1 Quote Share this post Link to post Share on other sites More sharing options...
ctwolfe13 0 Report post Posted April 7, 2017 Server Status unknown Server 29798 Quote Share this post Link to post Share on other sites More sharing options...
lightspeedtitan 0 Report post Posted April 9, 2017 Server Status: Unknown Ticket: #128756 Server: #30690 Quote Share this post Link to post Share on other sites More sharing options...
Noctane 0 Report post Posted April 11, 2017 Server Status: Unknown Ticket: #661434 Server: #38738 Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 15, 2017 Server Status: Unknown Ticket: #463692 Server: #30978 Down two days now.... Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 16, 2017 Server Status: Unknown Ticket: #463692 Server: #30978 Down three days now.... Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 17, 2017 Server Status: Unknown Ticket: #463692 Server: #30978 Ah.... four days? A word? An ETR? Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 18, 2017 Server Status: Unknown Ticket: #463692 Server: #30978 Ticket still "Open". Server still down and UNKNOWN in the control panel. Five days. Nary a word since the email that said the server would be back up after "unscheduled maintenance" "Shortly". Shortly. Five days. Wow. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted April 18, 2017 Having some hardware issues with 198.154.117.6, very sorry about that. We have been working on it ever since. If it's not resolved in the next few hours we'll be transferring customers and compensating for a free week. Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 19, 2017 Thank you. I see the server has been moved and is up and I have the email about the credit. It's unfortunate the server code base couldn't be recovered. It was a legacy server, however. It's moot. I think I'll reconfigure it for a later build and different map. Such a long delay is atypical for you guys. I know you're busy scrambling when an issue like this hits... but a word or two would be a really good thing along the way. Quote Share this post Link to post Share on other sites More sharing options...
antiplank 0 Report post Posted April 19, 2017 Ticket: 767113 Server ID: 39941 Unknown since yesterday (4/18/2017) Edit: Working great after getting a response in a matter of minutes from my ticket, thanks! Quote Share this post Link to post Share on other sites More sharing options...
Maxdady 0 Report post Posted April 25, 2017 Ticket #132567 Edit Status: Open Department: General Create Date: 04/24/2017 7:27 pm Name: Email: Game Server ID: 37475 Email reply: The reason you are seeing "Unknown" status in your game server panel is due to unexpected maintenance on the server that your game server is located on. We are currently working to resolve this issue and your game server should be online shortly. Any updates? Don't really want to bump the service ticket, just want to play. -B Quote Share this post Link to post Share on other sites More sharing options...
Pat 11 Report post Posted April 25, 2017 Most of these should be resolved, working on bringing others online now Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 26, 2017 Hi there -- Server 28853 Ticket 262690 -- but this was about failing data base access over the last couple days. Status: UNKNOWN. Noticed it was down in control panel and invisible in browsers just as I was responding to your suggestion that you move it to another box. Since I hadn't responded yet, I assume that this is either a new issue or an evolution of the apparent data base access issue. FTP is down. MySQL client access to the db is up, but very sluggish. It takes a few seconds to show a sort result of a table with only a few dozen records. Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 28, 2017 Server 28853 Ticket 262690 -- originally about failing data base access, but still open. Status: Down and UNKNOWN at least two days now. Thanks for the update last night! Any news tonight? Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 28, 2017 Server 28853 Ticket 262690 -- originally about failing data base access, but still open. Status: Down and UNKNOWN at least three days now. Don't want to bump the ticket. I figure you've got your hands full if a problem goes on this long. Been two days since we heard anything. What's going on? I figured Server 30978 above had to be a total fluke, but this is déjà vu all over again! Quote Share this post Link to post Share on other sites More sharing options...
General Zaroff 0 Report post Posted April 30, 2017 Server 28853 -- Up and running. Thank you. Quote Share this post Link to post Share on other sites More sharing options...
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