Eldermen

I want to first say that I think the support team does a pretty good job. Yes, we would all like to have live chat 24hrs/day. But that cost would cause our monthly bill to at least double. I have received at least a response in a couple hours. In saying this I would like to ask though is why do we have a backup of game files if you cant restore any of them? I just had to have my Ark server wiped. I can't restore from a single backup, none of them work. Is this a problem with the backup/restore feature, or with Ark? I don't know but it is very frustrating to build for 3 months and to loose everything. Ryan: I appreciate you responding to us and wish you continued success. But I believe I am through with trying to be an admin of a server, my failure, not yours. Eldermen,36256

36256-- has been down more than 24 hours, do I see a trend here with hardware issues??

Ryan with all due respect three hours is ridiculous. We are currently having issues with the server crashing and each time it does this it rolls back three hours. At this time players loose their work for three hours. I do know that Nitrado sucks with their support but their setting allows for a large range of backup times. Is this something that you may be changing in the near future? thank you, Paul

In my opinion they won't fix this issue. They have their official server renters and want you to play on those servers.