Ryan Pennington 359 Report post Posted June 8, 2015 Known issues - When multiple customers are updating at the same time, the steamcmd (the tool we are required to use to fetch updates from Steam servers) could be very slow, causing large time delays When multiple customers are updating at the same time, steamcmd could error out (something we have reported to Steam already) There's excessive disk i/o on the server (rare withour ultra fast RAID SSDs, but does happen on popular updates) Things to try BEFORE POSTING - If a new ARK update just came out, please be patient. Try again after 20-30 minutes, it may take a couple hours to update due to the sheer volume of people updating. If your server just fails to start, this is a different issue, please create a support ticket. Stuck on Loading for more than 20 minutes? Please resort to this thread for more detailed information. We do apologize for any delays in ARK updates. There may be other issues other than the ones listed above, so please read all of the other pinned forum topics if you think the issue may be something else OR just create a support ticket, reply here, or Tweet us! Quote Share this post Link to post Share on other sites More sharing options...
selor 1 Report post Posted June 8, 2015 hi i am dreaming youre wrong cadacis because i have just followed Ryan advise i am rebooting the server ... i hope not lost all ahah or my users will kill me Ryan when you launch an update directly from the control panel without make a cheat saveworld did the script launch a saveworld before ? Thanks Regards Quote Share this post Link to post Share on other sites More sharing options...
cadacis 0 Report post Posted June 8, 2015 That's literally not possible by deleting steamapps folder. Did you delete the SavedArks folder on accident? I don't know I got a message about a ticket i submited saying that the person did this exact thing as a fix and now we're back at level 1 with nothing, I didn't do anything. edit: Wipe was the devs fault, Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 8, 2015 I have deleted the post here because I am working on a better method right now (still shouldn't delete your SavedArks) I don't know I got a message about a ticket i submited saying that the person did this exact thing as a fix and now we're back at level 1 with nothing, I didn't do anything. edit: Wipe was the devs fault, Please let me know your ticket ID # and we'll take a look from there. Quote Share this post Link to post Share on other sites More sharing options...
selor 1 Report post Posted June 8, 2015 Ryan for me seems good have deleted the steamapp folder and the patch 171.7 pass succefully but it seems there is another one arriving soon 171.8 Ryan Pennington 1 Quote Share this post Link to post Share on other sites More sharing options...
selor 1 Report post Posted June 8, 2015 did we have to wait ? before updating now ? Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 8, 2015 No you can run ARK Update now. Quote Share this post Link to post Share on other sites More sharing options...
oysterbarron 0 Report post Posted June 8, 2015 So i stopped the server then selected ark update clicked apply and restart, the screen appears saying this could take 60 minutes to complete. It completes quicker than i've ever seen it complete previously and the page reloads with the server still stopped and am unable to start it. Quote Share this post Link to post Share on other sites More sharing options...
selor 1 Report post Posted June 8, 2015 same problem here dude, impssible to restart the server or to make a proper update. Quote Share this post Link to post Share on other sites More sharing options...
Refected 4 Report post Posted June 8, 2015 Same problem as posted above. Server updates fast, but once it is done, the server is non responsive. Quote Share this post Link to post Share on other sites More sharing options...
oysterbarron 0 Report post Posted June 8, 2015 Ok i tried to run it like 5 times and finally the Don't close this window stayed up for much longer than normal. Server is now started and is loading. Just keep trying to run the ark update eventually it should finally update. If the window closes in less than a minute then run the update again until it behaves normally. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 8, 2015 Let me know your ticket # I will check it! Quote Share this post Link to post Share on other sites More sharing options...
grimm74 5 Report post Posted June 8, 2015 just run update again seemed to take alot longer than normal but serevr still stuck on stop server id is 5653 . tried to make aticket wont work for some reason so had to post it here for you plz fix asap . Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 8, 2015 I will require a ticket # to follow up, but I will check that game server ID now. EDIT: I have updated your \ShooterGame\Saved\Config\WindowsServer\GameUserSettings.ini and added the options. Simply run an ARK update and play on your server Quote Share this post Link to post Share on other sites More sharing options...
grimm74 5 Report post Posted June 8, 2015 (edited) ok running update now .should i leave my parameters in place or do u want me to remove them from console ? >< Still updating UP AND RUNNING NOW TY Edited June 8, 2015 by grimm74 Quote Share this post Link to post Share on other sites More sharing options...
Xaerok 0 Report post Posted June 8, 2015 No you can run ARK Update now. Hi Admin I tried to update my server multiple times but so far still no luck. I've even tried to stop the server first then run the update, but my server it's still 171.21 or is this the latest version server supports? thx Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 8, 2015 Check here to know about most recent versions http://steamcommunity.com/app/346110/discussions/0/615086038683522620/ Quote Share this post Link to post Share on other sites More sharing options...
Xaerok 0 Report post Posted June 9, 2015 i know where to find patch notes. Talking about the server version though. Tried multiple times with the method you provided. Server still won't upgrade Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 9, 2015 Please let me know your ticket #. Quote Share this post Link to post Share on other sites More sharing options...
Xaerok 0 Report post Posted June 9, 2015 ticket# it's 192792 thanks Quote Share this post Link to post Share on other sites More sharing options...
Primus Palus 1 Report post Posted June 11, 2015 Submitted a ticket: 277441 ... the server wont update or restart. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 11, 2015 Both tickets answered. Quote Share this post Link to post Share on other sites More sharing options...
Primus Palus 1 Report post Posted June 12, 2015 Same ticket... if I hit update and let it run it doesn't do anything. The webpage just sits there. Something is NOT working right. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 12, 2015 Responded to your ticket. Quote Share this post Link to post Share on other sites More sharing options...
Zerazul 0 Report post Posted June 12, 2015 I dont have a ticket number due to it not letting me submit a ticket. keeps saying my ID is incorrect, Id is 5898. My server is stuck at Stopped, cannot get it to start back up. Quote Share this post Link to post Share on other sites More sharing options...
Jennifer03 0 Report post Posted June 13, 2015 I ran the update for my server. However, it says the server is started but loading. It has said loading for over an hour now... Not sure what to do from here. Server# 5876 Quote Share this post Link to post Share on other sites More sharing options...
Jennifer03 0 Report post Posted June 13, 2015 I ran the update for my server. However, it says the server is started but loading. It has said loading for over an hour now... Not sure what to do from here. Server# 5876 Working again Quote Share this post Link to post Share on other sites More sharing options...
Falrius 0 Report post Posted June 13, 2015 This new update has my server just stuck on load for about 2 hours now. Server ID - 6499 Quote Share this post Link to post Share on other sites More sharing options...
sec9vandel 0 Report post Posted June 23, 2015 I am running update for server but it wont load to current version 178.0 Anyone else having issues? server # GAME SERVER ID #6893 Quote Share this post Link to post Share on other sites More sharing options...
Particleman 0 Report post Posted June 23, 2015 Same problem here. Have tried to trigger a patch upgrade 3 times now. No go. Game Server ID #6880 Quote Share this post Link to post Share on other sites More sharing options...
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