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Server not automatically setup after order? Please read!


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#1 Ryan Pennington

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Posted 11 January 2016 - 11:16 AM

Please create a support ticket.
 
Occasionally our automated game server creation fails and we must manually set up your game server.
 
I do apologize for this inconvenience.
 
To keep the forums clean, I will be moving posts to this thread or deleting them if they are related to this issue.


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#2 treesmakewater

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Posted 17 January 2016 - 02:33 PM

my server was "Created" but i did not receive a IP, and my control panel gives me error 500.



#3 Bilco

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Posted 18 January 2016 - 06:17 AM

my server was "Created" but i did not receive a IP, and my control panel gives me error 500.

It says to send Ryan a private message.


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#4 Becker05

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Posted 27 January 2016 - 09:13 AM

 
Somebody help me, request a server this morning and still not be created , and create two tiket and nothing, nobody answers . :? 

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#5 Bilco

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Posted 27 January 2016 - 10:32 AM

Send Ryan a private message on the forum.
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#6 Ryan Pennington

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Posted 27 January 2016 - 05:58 PM

You should be good to go now, there aren't any null orders from my end here. :)


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#7 Refected

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Posted 22 February 2016 - 10:09 AM

Ordered a server about 8 hours ago, I know it is not instantly, but I would appreciate some feedback on when the server would be online.



#8 Bilco

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Posted 22 February 2016 - 10:59 AM

Send Ryan a private message.
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#9 tbjbu2

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Posted 14 March 2016 - 09:33 AM

Ok ty!
How much time thats should take until they will answer?



#10 Ryan Pennington

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Posted 15 March 2016 - 02:49 PM

We're usually pretty quick :)


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#11 Cygnus

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Posted 08 June 2016 - 10:57 AM

I just purchased a server (Epoch Sauerland).  I got an email immediately after I submitted my payment and I can log into and open my server control panel fine.   It doesn't seem to be responding though. The status shows "started" but undernieth the server name there is a line of text that says:  Please wait (don't exit).  I really can't do anything with it and clicking the download link for my servers PBO file does nothing.

     Should I wait a bit more or submit a ticket?   TIA



#12 Ryan Pennington

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Posted 08 June 2016 - 11:21 AM

That means that there is a task in progress, it might take up to 20 minutes to finish.

 

If it takes longer than an hour, please open up a ticket and we'll diagnose the issue from the technical end.


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#13 Cygnus

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Posted 08 June 2016 - 11:38 AM

Will do...thanks.



#14 zombre

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Posted 05 July 2016 - 03:00 AM

hi all, i have a problème with my order, everytime in pending...

 

160705011151158824.jpg



#15 Ryan Pennington

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Posted 05 July 2016 - 12:22 PM

hi all, i have a problème with my order, everytime in pending...

 

160705011151158824.jpg

 

Please check via support ticket!


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#16 Anythings

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Posted 27 November 2016 - 01:02 AM

Hi, I bought dayzmod server, but i don't received email and don't see it on my control panel.



#17 Pyroth

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Posted 26 December 2016 - 08:09 AM

I'm getting that status 500 error when trying to access the server I purchased last night. :( I think it's this issue?

 

I created a support ticket on it just in case (353480)

 



#18 Ryan Pennington

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Posted 26 December 2016 - 11:10 AM

I'm getting that status 500 error when trying to access the server I purchased last night. :( I think it's this issue?

 

I created a support ticket on it just in case (353480)

 

Could be related. We'll check into it.


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#19 Brutality123

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Posted 03 January 2017 - 10:26 AM

https://gyazo.com/6d...f0912eadd7033ee

https://gyazo.com/05...bf119790b41f2bd

and i dont received the mail.

and i have waited 6 hours



#20 Ryan Pennington

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Posted 03 January 2017 - 11:35 AM

Please submit a support ticket so we can take a look. I do apologize!


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