Server not automatically setup after order? Please read!

[Ryan Pennington 359]

Please create a support ticket.

Occasionally our automated game server creation does not complete and we must manually set up your game server.

I do apologize for this inconvenience.

To keep the forums clean, we will be moving posts to this thread or deleting them if they are related to this issue.

[treesmakewater 0]

my server was "Created" but i did not receive a IP, and my control panel gives me error 500.

[Bilco 41]

my server was "Created" but i did not receive a IP, and my control panel gives me error 500.

It says to send Ryan a private message.

[Becker05 1]

 

Somebody help me, request a server this morning and still not be created , and create two tiket and nothing, nobody answers .  

[Bilco 41]

Send Ryan a private message on the forum.

[Ryan Pennington 359]

You should be good to go now, there aren't any null orders from my end here.

[Refected 4]

Ordered a server about 8 hours ago, I know it is not instantly, but I would appreciate some feedback on when the server would be online.

[Bilco 41]

Send Ryan a private message.

[tbjbu2 0]

Ok ty!
How much time thats should take until they will answer?

[Ryan Pennington 359]

We're usually pretty quick

[Cygnus 0]

I just purchased a server (Epoch Sauerland).  I got an email immediately after I submitted my payment and I can log into and open my server control panel fine.   It doesn't seem to be responding though. The status shows "started" but undernieth the server name there is a line of text that says:  Please wait (don't exit).  I really can't do anything with it and clicking the download link for my servers PBO file does nothing.

     Should I wait a bit more or submit a ticket?   TIA

[Ryan Pennington 359]

That means that there is a task in progress, it might take up to 20 minutes to finish.

 

If it takes longer than an hour, please open up a ticket and we'll diagnose the issue from the technical end.

[Cygnus 0]

Will do...thanks.

[zombre 0]

hi all, i have a problème with my order, everytime in pending...

 

[Ryan Pennington 359]

hi all, i have a problème with my order, everytime in pending...

 

 

Please check via support ticket!

[Anythings 0]

Hi, I bought dayzmod server, but i don't received email and don't see it on my control panel.

[Pyroth 0]

I'm getting that status 500 error when trying to access the server I purchased last night. I think it's this issue?

 

I created a support ticket on it just in case (353480)

 

[Ryan Pennington 359]

I'm getting that status 500 error when trying to access the server I purchased last night. I think it's this issue?

 

I created a support ticket on it just in case (353480)

 

Could be related. We'll check into it.

[Brutality123 0]

https://gyazo.com/6dce7c3b303888046f0912eadd7033ee

https://gyazo.com/05ac89020758f85bbbf119790b41f2bd

and i dont received the mail.

and i have waited 6 hours

[Ryan Pennington 359]

Please submit a support ticket so we can take a look. I do apologize!

[artuitus 0]

Can't see my game server at all.  Payment went fine via paypal but no email and no server in 'server list'.  Sent mail and submitted ticket.

[zoxlox 2]

I got the same problem... sucks when it says instant and you expect to be able to use it at once.

[artuitus 0]

Thanks for the fix (for the record this was done later the same day I posted but I've been busy IRL)

[Nobody606 0]

Bought a server for Conan: Exiles a few hours ago, still not set up. Also submitted a ticket. 

[Droezel 0]

I also bought a server for Conan: Exiles about an hour ago, still not set up. 

Created Support ticket 

[JRF2k 0]

Bought a server this morning around 10:45am EST. Still no welcome letter and seven hours later under Game Servers, it is just a blank screen. Created ticket 

389068 .

[g0r3g0th 0]

I'm also getting a 500 error after hitting my server in the control panel.

 

Ticket # 415467

[Adin 0]

same problem ordered server at 0400 cst and 5 hours later no server, ticket submitted but waiting 12-24 hours for a response to my ticket is crap.

[Ryan Pennington 359]

Ticket #?

[artuitus 0]

Had to cancel my old server but I"m back.  And again Having issues with the server not being available immediately like advertised.  Support was good last time but if you advertise immediate then it should be immediate.  Not 'send a help ticket in and hope someone is working'.