Esconomics 0 Report post Posted September 8, 2017 Ordered my server about 2 hours ago. Not instant as advertised. Strike one. Order 73018. Sent in a support ticket almost an hour ago. No reply there. Strike Two. Trying here as a last resort before I cancel and leave a bad review. This is ridiculous. If you advertise instant setup, you had better have instant setup. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 8, 2017 Replied to your ticket (within 2 hours) and offered a refund & terminate of your server for the issue. This is rare but occasionally does happen. I do apologize. Quote Share this post Link to post Share on other sites More sharing options...
Esconomics 0 Report post Posted September 8, 2017 I appreciate that you got back to me. A few points: I do not see a refund offer anywhere but in the message here. The ticket reply is simply "I am fixing this for you right now." and its from Peter Quadro. Second, I did receive an email saying my server is ready with all the info listed. When I went to the panel there is no server listed. So it still is not working. I had to submit a reply to the ticket *sigh* Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 8, 2017 Will have that refund issued ASAP. Quote Share this post Link to post Share on other sites More sharing options...
Esconomics 0 Report post Posted September 8, 2017 When you said refund I assumed you meant comping me, not terminating the service. So now I am REPAYING you the money again. I have to leave so cant see if the server will be up but I am praying when I get home everything is right. UGH Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 8, 2017 I stated that it would terminate your server. I can compensate by adding a free week for your troubles. If you require further assistance, please submit replies via a new support ticket. Quote Share this post Link to post Share on other sites More sharing options...
Moonbeam 0 Report post Posted January 22, 2018 Hi i ordered my ARK server today but it has not appeared in my Control Panel - should i have received an email with confirmation of my order ? the order says active but i see no server or how to get to it ? thank you Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted January 24, 2018 All nulls are fixed up now. If you still have a null please submit a ticket and we will take a look and get you fixed up. Quote Share this post Link to post Share on other sites More sharing options...
unwritten 1 Report post Posted February 19, 2018 Just wanted to leave some feedback for anyone currently experiencing the same problem that I did.... Bought an ARK server (1 month) supposed to be instant set up but wasn't automatically set up. I waited about 10 mins... still nothing under control panel. Was pretty concerned at this point that maybe I had just been ripped off. Decided to submit a help ticket, even though I figured it'd be at least 24 hours before I even got a response, much less access to the server I had just paid for. Much to my surprise I got a personalized response (Email) literally within 3 minutes and my server up and going within 5 minutes. Would definitely recommend SurvivalServers.com any day! Thanks again for the great service!!! StealthyMartian 1 Quote Share this post Link to post Share on other sites More sharing options...
Robaroo 0 Report post Posted July 24, 2018 Ordered server...auto start didn't work. Sent a ticket. You really need to stop advertising instant setup if the system isn't working as intended. This happened last time i rented a server as well. Thought you fellas now had more staff and 24/7 support? Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted July 25, 2018 Ordered server...auto start didn't work. Sent a ticket. You really need to stop advertising instant setup if the system isn't working as intended. This happened last time i rented a server as well. Thought you fellas now had more staff and 24/7 support? Sometimes if stock is low in an area it will null route a server or if two servers try and grab the same info it will null one out. Which results in us doing a manual setup of the server. Sorry for this issue and if your server is still not up let us know in a support ticket and we will get you fixed up. I took a look at the nulls but do not see any currently null routed. Quote Share this post Link to post Share on other sites More sharing options...
Jesus1983 0 Report post Posted December 19, 2018 I can not connect via MisRcon to my server. I have the correct IP and Port and I changed my password and still cant connect. Any ideas? Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted December 19, 2018 I can not connect via MisRcon to my server. I have the correct IP and Port and I changed my password and still cant connect. Any ideas? Sorry for this issue. We are looking into it. Quote Share this post Link to post Share on other sites More sharing options...
nitewolf3008 1 Report post Posted December 20, 2018 Same problem Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted December 22, 2018 Same problem If you are having issues with the Rcon for miscreated it should be fixed up now. Quote Share this post Link to post Share on other sites More sharing options...
nitewolf3008 1 Report post Posted December 22, 2018 Thank You Kind Sir/Ma'am!!! (I read the profile) Quote Share this post Link to post Share on other sites More sharing options...
Arcseraph 0 Report post Posted January 28, 2019 Hello I purchased a server just over an hour ago, and have submitted a ticket. i do not see my server on my account Account : Arcseraph Ticket: 294101 Quote Share this post Link to post Share on other sites More sharing options...
Bbeast25 0 Report post Posted March 12, 2019 This has been handled, thank you. Quote Share this post Link to post Share on other sites More sharing options...
bustin_skullz 0 Report post Posted April 30, 2019 Just ordered server, have nothing on my Game Server page under Control Panel Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted May 13, 2019 Please submit a ticket if you don't see your server under the game server. This will let us get you fixed up. Quote Share this post Link to post Share on other sites More sharing options...
lothos88 0 Report post Posted May 19, 2019 Ordered a server about 2 hours ago, didn't auto setup and never got an email confirmation except from paypal. No info under the Game Servers section of the control panel. Ticket: 973876 Solocadet 1 Quote Share this post Link to post Share on other sites More sharing options...
scoates 0 Report post Posted May 28, 2019 Ordered a server an hour ago. Order is still pending. Submitted a ticket. Quote Share this post Link to post Share on other sites More sharing options...
XCWLA 0 Report post Posted August 6, 2019 Hi just rented server Game Server ID #93133 Support Ticket#586464 Tried to start server several times, just returns "stopped". it's a vanilla minecraft 1.14.4 thanks in advance Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted August 6, 2019 32 minutes ago, XCWLA said: Hi just rented server Game Server ID #93133 Support Ticket#586464 Tried to start server several times, just returns "stopped". it's a vanilla minecraft 1.14.4 thanks in advance Fixed! XCWLA 1 Quote Share this post Link to post Share on other sites More sharing options...
xFalir 2 Report post Posted August 7, 2019 Having the same issue with my server being Started: Loading then continues to go to Stopped. Game Server ID: #93181 Running Skyfactory 3 3.0.15 Quote Share this post Link to post Share on other sites More sharing options...
Capps 43 Report post Posted August 7, 2019 8 hours ago, xFalir said: Having the same issue with my server being Started: Loading then continues to go to Stopped. Game Server ID: #93181 Running Skyfactory 3 3.0.15 With your server its a RAM Allotment issue, the pack you have chosen to run requires more RAM than the server package you support allows! Quote Share this post Link to post Share on other sites More sharing options...
xFalir 2 Report post Posted August 7, 2019 (edited) 3 hours ago, Capps said: With your server its a RAM Allotment issue, the pack you have chosen to run requires more RAM than the server package you support allows! Ahh ok! Thanks for the info, I submitted a ticket for an upgrade request, I’m not sure if you can address it or not. It’s ticket #977142! EDIT: My ticket got picked up already! I appreciate your info on that, it helped a lot. EDIT 2: Ryan, I'm sure you know this already, but the team here is amazing. They picked up my ticket fast, and even bumped my server size up to test without charging me just so I could make sure it would work. There's a reason why I consistently always come back to you guys for my server needs whether it be for Minecraft or Ark. Edited August 7, 2019 by xFalir Updated response Ryan Pennington and Capps 2 Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted August 7, 2019 6 hours ago, xFalir said: Ryan, I'm sure you know this already, but the team here is amazing. They picked up my ticket fast, and even bumped my server size up to test without charging me just so I could make sure it would work. There's a reason why I consistently always come back to you guys for my server needs whether it be for Minecraft or Ark. Really appreciate the feedback, will pass it along! xFalir 1 Quote Share this post Link to post Share on other sites More sharing options...
skyyna 0 Report post Posted August 18, 2019 Hiya my server didnt launch tossed a support ticket in and figured I would mention here as well. Probably didn't populate automatically. have a big group of friends waiting to log in to play. Hope it gets fixed soon, Thanks. ticket #354613 Quote Share this post Link to post Share on other sites More sharing options...
Nick 51 Report post Posted August 22, 2019 On 8/18/2019 at 3:50 PM, skyyna said: Hiya my server didnt launch tossed a support ticket in and figured I would mention here as well. Probably didn't populate automatically. have a big group of friends waiting to log in to play. Hope it gets fixed soon, Thanks. ticket #354613 Looks like this got resolved Sunday morning around 5am Pacific. I see Ryan C replied to the ticket. If you are still having issues please let me know but the server appears to be up and running. Quote Share this post Link to post Share on other sites More sharing options...
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