Pat 11 Report post Posted September 9, 2017 @Starebear looking into this now. Not much in event logs other than a Conan Server going haywire prior to reboot. Quote Share this post Link to post Share on other sites More sharing options...
Natary 0 Report post Posted September 12, 2017 GAME SERVER ID #48933 Ticket #397579 German DataCenter Quote Share this post Link to post Share on other sites More sharing options...
aerosoul 0 Report post Posted September 12, 2017 SERVER ID #42049 has status UNKNOWN.. Ticket #415203 Please help asap Quote Share this post Link to post Share on other sites More sharing options...
LuckyWinz 0 Report post Posted September 12, 2017 Unknown status Server id: #39441 Ticket: #717372 Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted September 13, 2017 Looks like all current unknowns from our last response are fixed up. If you are still having any issues please submit a ticket. Quote Share this post Link to post Share on other sites More sharing options...
aerosoul 0 Report post Posted September 13, 2017 GAME SERVER ID #42049 SUPPORT TICKET #470104 SERVER STATUS UNKNOWN Why does this happen two days in a row? I am concerned with the stability, and I find it amazing that we actually have to contact you to let you KNOW that our server is offline before anything happens.. Quote Share this post Link to post Share on other sites More sharing options...
LuckyWinz 0 Report post Posted September 13, 2017 This is my second unknown status this week. Last one was yesterday. Game server id: #39441 Ticket #375510 Quote Share this post Link to post Share on other sites More sharing options...
Suprus 0 Report post Posted September 13, 2017 Getting status unknown as well for the last ~6 hours. Game server id: #48004 Ticket: #823680 Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 13, 2017 We're investigating why this machine keeps randomly rebooting. Quote Share this post Link to post Share on other sites More sharing options...
Pat 11 Report post Posted September 15, 2017 We're working with the datacenter techs now. After reviewing the machine in question we've concluded there are no software/OS related issues causing these reboots. That machine will most likely go down once more (shortly) to perform a hardware swap for the power supply and will be back up shortly after that process has completed! Quote Share this post Link to post Share on other sites More sharing options...
Starebear 2 Report post Posted September 15, 2017 Game server id: #38408 Ticket: #478342 Second time this week i have to contact you regarding this issue. This is now my sixth time overall i have to contact you guys regarding this issue. While i can appreciate the need for emergency maintenance, this is quite frankly getting too much. Quote Share this post Link to post Share on other sites More sharing options...
Pat 11 Report post Posted September 15, 2017 I'm not seeing that machine going unknown (or down for that matter), we still have an uptime of 14 days on that machine. (Includes zero critical CPU/RAM/IO issues). We can relocate you, just ask for that in a ticket, or swap locations via the panel. Quote Share this post Link to post Share on other sites More sharing options...
Preva 0 Report post Posted September 17, 2017 Game server id: #46669 Ticket: #664611 Figure this will get resolved quicker with maximum visibility. Been down for an hour, hoping to not be in the same shoes as many others that have posted. thank you Staff! Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 17, 2017 Looks up over here. Looks like a temporary networking issue. Quote Share this post Link to post Share on other sites More sharing options...
Maxio 0 Report post Posted September 19, 2017 Status unknown Game Server ID #47104 Quote Share this post Link to post Share on other sites More sharing options...
LuckyWinz 0 Report post Posted September 19, 2017 Unknown status Game server id: #39441 Ticket number: #714844 3-5 times in a row now... Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted September 20, 2017 We are working on getting the current unknowns back online. They should be back up and running shortly as we contacted the data center to do a manual reboot. Quote Share this post Link to post Share on other sites More sharing options...
EvilTrev 0 Report post Posted September 22, 2017 Unknown Status Server ID #48805 Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted September 22, 2017 Unknown Status Server ID #48805 Server is now out of unknown status. Quote Share this post Link to post Share on other sites More sharing options...
NextGG 0 Report post Posted September 25, 2017 Server status Unknown Server ID: 44429 Ticket #: 854326 Quote Share this post Link to post Share on other sites More sharing options...
Xanowrath 0 Report post Posted September 25, 2017 GAME SERVER ID #48548 Server is showing unknown. again. Quote Share this post Link to post Share on other sites More sharing options...
Pat 11 Report post Posted September 25, 2017 We're currently aware of a network outage with one of our data-center partners. Please be patient while we work with them to bring affected machines back online! Quote Share this post Link to post Share on other sites More sharing options...
Kazeraith 0 Report post Posted September 25, 2017 We're currently aware of a network outage with one of our data-center partners. Please be patient while we work with them to bring affected machines back online! Noted, posting the unkown here anyways just in case its from a different data-center GAME SERVER ID #49333 Quote Share this post Link to post Share on other sites More sharing options...
Beth 0 Report post Posted September 25, 2017 My server is affected ID #38023 Quote Share this post Link to post Share on other sites More sharing options...
Exitvisa 0 Report post Posted September 25, 2017 This will probably be addressed once the data server is back up, but as of now Server 39228 is down with status unknown. Quote Share this post Link to post Share on other sites More sharing options...
Pat 11 Report post Posted September 25, 2017 Just to clarify and reduce posts on here/tickets until this is resolved, these are the affected IP blocks: 207.244.x.x & 74.121.x.x Thank you for your patience! MikaGrube 1 Quote Share this post Link to post Share on other sites More sharing options...
ebvenom 0 Report post Posted September 25, 2017 Can we get an ETA on the fix? Quote Share this post Link to post Share on other sites More sharing options...
sleepystrangekid 0 Report post Posted September 25, 2017 Game server #49238 is being affected as Unkown status Quote Share this post Link to post Share on other sites More sharing options...
MikaGrube 2 Report post Posted September 25, 2017 Last outage i recall lasted about 12 hours are we expecting them to be back up today? MikaGrube 1 Quote Share this post Link to post Share on other sites More sharing options...
Pat 11 Report post Posted September 25, 2017 Looks like we're good to go on those IP ranges, green across the board on our end. Waiting on confirmation from data-center for complete resolution on the matter as their ATS (Automatic Transfer Switch) failed to swap over to backup generators during a power outage. Quote Share this post Link to post Share on other sites More sharing options...
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