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Server not automatically setup after order? Please read!


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Purchased my server about 12 hours ago. Haven't been able to run anything or get it to start. 

Issued a ticket 10 hours ago with no reply. Please help, trying to be patient but at this point getting frustrated. 

#98329

Support Ticket Opened [#530508]

Please help. 

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Ahh ok! Thanks for the info, I submitted a ticket for an upgrade request, I’m not sure if you can address it or not. It’s ticket #977142!   EDIT: My ticket got picked up already! I appreciat

Please create a support ticket. Occasionally our automated game server creation fails and we must manually set up your game server. I do apologize for this inconvenience. To keep the fo

Somebody help me, request a server this morning and still not be created , and create two tiket and nothing, nobody answers .  

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Support ticket #281928. It has been around 45 minutes - 1 Hour and I have not received the email stating my account/server was created, my "Game Servers" tab is blank, but my "orders" tab says active. I cannot view, edit, or play on my server. Please assist ASAP. 

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Hi there.

I sent in a support ticket 6 hours ago and I haven't heard anything back. Should I send in another one? It's not exactly the quickest support...

It's been nearly 2 days since I ordered the server and nothing has happened. I have tried to message Ryan Pennington, one of the staff members (as I saw that messaging him was a quick way of getting this sorted), but apparently he "cannot receive messages."

Support Ticket #: 989829

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I have it disabled so I don't leave people hanging. This type of request would need to go down the proper channel since I don't check the forum daily.

I checked and Peter issued a reply yesterday morning awaiting your reply back.

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Well someone here suggested to send Ryan a private message. However, you can't send him a private message. I must say, I'm pretty frustrated and disappointed at this point. Not a good first day here to say the least. 

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  • 1 month later...

Purchased a server for ARK and it won't even let me to the control panel. It goes to a 500 error. I was hoping to have this setup a bit faster than this and chose survival servers based upon price and instant setup. I am hoping that this is resolved in a timely manner. 

 

Good news everyone. Support has corrected the issue in only 1.5 hours. Thanks support team.

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