Ryan Pennington 332 Report post Posted August 16, 2016 Down to DDoS again. Looks like a repeated DDoS. Please contact us so we can transfer you to a new IP/Port or switch locations then switch back (new IP) on your own. Unfortunately there are some limits to the DDoS protection and those have been exceeded for the entirety of this weekend. Glad to give you a couple free days for the downtime as well If you wish to stay on the same IP/Port, it could take another day or two before we identify the game server being targeted. Quote Share this post Link to post Share on other sites More sharing options...
spatch 0 Report post Posted August 16, 2016 I would like to transfer to the Dallas servers please. I was attempting to do it myself last night but I cannot access the ftp to transfer game settings and data. If you are able to transfer everything, please do so. Thank you. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted August 16, 2016 I would like to transfer to the Dallas servers please. I was attempting to do it myself last night but I cannot access the ftp to transfer game settings and data. If you are able to transfer everything, please do so. Thank you. Please open up a support ticket and we'll take care of this. Quote Share this post Link to post Share on other sites More sharing options...
Less 0 Report post Posted August 17, 2016 My server crash or something on us last night and showed as 'Unknown'I have tried several times to restart it, check validation, and restore backup. It always ends up taking an hour and ends up saying:"Started (0/20 players) Loading.."And stuck there.GAME SERVER ID# 20676 Quote Share this post Link to post Share on other sites More sharing options...
acluff 0 Report post Posted August 24, 2016 Hello, My server status is unknown. Server ID #19048 Thanks Quote Share this post Link to post Share on other sites More sharing options...
chemicaldrgn 0 Report post Posted August 24, 2016 GAME SERVER ID #22494 Support Ticket #795519 Quote Share this post Link to post Share on other sites More sharing options...
kirikoo 0 Report post Posted August 25, 2016 Hello My server Is Unknown status for 2 times in 2 days I don't know how restart for more than 2h , He crash after 2 or 3h online. Ticket #754435 Game server ID 21251 Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted August 25, 2016 All set ^ Quote Share this post Link to post Share on other sites More sharing options...
barcolt 0 Report post Posted August 26, 2016 my server stat is unknown server id is #14726 thanks Quote Share this post Link to post Share on other sites More sharing options...
coot 0 Report post Posted August 26, 2016 Hello guys. It is the 3rd time this week that my server has unknown status. Server id 21646. It is very annoying for me and my players cause i am on vacation and always have to watch it in case it is down. Every time you solve this issue it is just a temporary fix. Also my panel says the server is located in Germany but ark-servers.net says it is in France. Also sometimes the save and some recent backups are corrupted and I have to load backup from 24 hours ago losing a lot of progress. Your services were very nice that is why I paid up front for 1 year but now I dont know what to say... in 5 day 3 times server was down... Quote Share this post Link to post Share on other sites More sharing options...
coot 0 Report post Posted August 26, 2016 Ticket id 439440 Quote Share this post Link to post Share on other sites More sharing options...
Egan_SS 0 Report post Posted August 28, 2016 Server ID # 16557 Server status Unknown and not able to resolve. Ticket not yet submitted. Quote Share this post Link to post Share on other sites More sharing options...
Penelope 0 Report post Posted August 28, 2016 Server down, says Unknown. Server ID #15142 Ticket #820083 Thanks for the help! Quote Share this post Link to post Share on other sites More sharing options...
saleny 0 Report post Posted August 28, 2016 Server has been stuck in Unknown for more than 12 hours. Server #16557. Ticket #131693. This is the third time in a week. Quote Share this post Link to post Share on other sites More sharing options...
onetime 0 Report post Posted August 29, 2016 Hi Chrome suddenly decided that while restarting the server it would be clever to force refresh my page and now it seems that i'm stuck in this status: Active task is running Your game server is currently working on task "start" which started 08/29/2016 11:19:32 PST. Control panel functionality will be limited until this task is completed. Game Server ID: 23377 Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted August 29, 2016 All of these should be fixed now! Quote Share this post Link to post Share on other sites More sharing options...
onetime 0 Report post Posted August 29, 2016 Hi Chrome suddenly decided that while restarting the server it would be clever to force refresh my page and now it seems that i'm stuck in this status: Active task is running Your game server is currently working on task "start" which started 08/29/2016 11:19:32 PST. Control panel functionality will be limited until this task is completed. Game Server ID: 23377 All of these should be fixed now! Have i done something wrong when it has been like this for the last 30 minutes? http://puu.sh/qSWcJ/5a14ca2c12.png Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted August 29, 2016 Nope, that's normal. Quote Share this post Link to post Share on other sites More sharing options...
badgirl 0 Report post Posted August 29, 2016 Server ID 23160, already submit ticket, server is still showing unkonwn after randomly shutting down out of the blue Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted August 29, 2016 Hardware issue - working on it with our on-site techs. Quote Share this post Link to post Share on other sites More sharing options...
tylerark11 0 Report post Posted August 30, 2016 Server down, status "Unknown". restarted server, "umknown" status unresolved GAME SERVER ID #23270 Ticket not yet submitted Thanks Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted August 30, 2016 Unfortunately, it is taking longer than expected. Still waiting for the remote hands team to conclude the issue and fix. Quote Share this post Link to post Share on other sites More sharing options...
tylerark11 0 Report post Posted August 30, 2016 Okay thanks alot! look forward to the fix! Quote Share this post Link to post Share on other sites More sharing options...
Penelope 0 Report post Posted August 30, 2016 My server was fixed.....for about an hour. And been down again ever since. Is this looking like a long term situation? Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted August 30, 2016 Due to the extended diagnosis time we are going to transfer customers from this machine immediately. Quote Share this post Link to post Share on other sites More sharing options...
Kennels 0 Report post Posted August 31, 2016 On server details, my server wont stopp "loading" Submitted a ticked #711376 Server ID #22500 Thanks Quote Share this post Link to post Share on other sites More sharing options...
rob1080 0 Report post Posted September 1, 2016 GAME SERVER ID #18841 Server status Unknown. Quote Share this post Link to post Share on other sites More sharing options...
Juhlemanden 0 Report post Posted September 1, 2016 hello the servers been down since last night Game Server ID: #23411 Status: Unknown Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 332 Report post Posted September 1, 2016 163.172.22.236 Hardware issue, disks failed, reinstalling harddrives, reinstall OS, eta is 24 hrs. Please submit a support ticket if you wish to be transferred or just switch locations then switch back and restore backups/config on your own. Quote Share this post Link to post Share on other sites More sharing options...
driftz6969 0 Report post Posted September 2, 2016 Server status shows "unknown" Game server id-#22949 Ticket id-#271351 Thanks in advance! Quote Share this post Link to post Share on other sites More sharing options...
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