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Ryan Pennington

Have a server status "Unknown?"

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This is the thread you can post in and we'll check on that issue. Causes:

  • Unexpected or unannounced maintenance (emergency or critical work)
  • Networking issue with upstream provider
  • DDoS attack (even in the protected locations, there is a limit to which a DDoS can be protected)
  • Other causes, please inquire within

You can contact us to find more information or you can post here with the following information:

  1. Ticket # (if applicable)
  2. Game Server ID

We'll check on it routinely throughout the day. Thank you and apologies for any inconvenience :)

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Hi - I just purchased a server about a hour ago, and its on the "Unknown status"  (perhaps it takes a little to get going)

 

Game Server ID #19629

 

Any help is appreciated.  Thank you!

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Hello!

 

I just purchased an Ark server and after getting all my settings done, I noticed under Server Details it says Unknown, and the Ark Version is ???. I am also unable to start or restart the server. The buttons are inactive. 

 

Game Server ID: #19789

 

Edit: FTP access is also unavailable.

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Hi,

 

I'm sorry to bother, but my server has said status Unknown for some time, and I'm hoping someone can take a look at it. I don't have a support ticket yet. The server details are as follows:

 

Server ID #19950

 

 

Thanks!

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Is there any helpful information or details regarding this evening's server crash -at about 01:00 EST 28 JUN?

 

Server status is "Unknown". Ticket # 494313. Server #17315

 

I was in mid air on my dragon with passenger when we were D/C'ed. Will there be a substantial rollback so we don't lose everything? Thanks for any help you can provide.

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