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Have a server status "Unknown?"


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#1 Ryan Pennington

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Posted 20 June 2016 - 10:37 AM

This is the thread you can post in and we'll check on that issue. Causes:

  • Unexpected or unannounced maintenance (emergency or critical work)
  • Networking issue with upstream provider
  • DDoS attack (even in the protected locations, there is a limit to which a DDoS can be protected)
  • Other causes, please inquire within

You can contact us to find more information or you can post here with the following information:

  1. Ticket # (if applicable)
  2. Game Server ID

We'll check on it routinely throughout the day. Thank you and apologies for any inconvenience :)


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#2 Gruzbul

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Posted 21 June 2016 - 06:57 AM

I have a status "unknown" on my server 

 

game server ID #18229



#3 adamrad

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Posted 22 June 2016 - 01:40 PM

Hi - I just purchased a server about a hour ago, and its on the "Unknown status"  (perhaps it takes a little to get going)

 

Game Server ID #19629

 

Any help is appreciated.  Thank you!



#4 radicaljim

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Posted 23 June 2016 - 12:39 PM

Game server ID: 

17384

Status unknown for the last 24 hours.

 

Thank you!



#5 Derek

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Posted 23 June 2016 - 02:36 PM

GAME SERVER ID #19031

Still loading..Unknown status.

 

thanks.



#6 Pyroth

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Posted 23 June 2016 - 05:41 PM

GAME SERVER ID #17384

Please fix! :3

 

Thank you!

 

Edit: Ticket #599874



#7 Kommadore

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Posted 23 June 2016 - 06:39 PM

Game Server ID #11401

 

down for 24 hours



#8 12jwise

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Posted 23 June 2016 - 10:19 PM

GAME SERVER ID #19700

#9 Dashande1

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Posted 24 June 2016 - 12:47 PM

Game Server ID: #16808

 

Thank you for your time and effort in rectifying the situation.



#10 Karandyn

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Posted 24 June 2016 - 08:33 PM

Hello!

 

I just purchased an Ark server and after getting all my settings done, I noticed under Server Details it says Unknown, and the Ark Version is ???. I am also unable to start or restart the server. The buttons are inactive. 

 

Game Server ID: #19789

 

Edit: FTP access is also unavailable.



#11 kinglham

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Posted 24 June 2016 - 10:55 PM

Ticket Number is #225394

 

Server Id is #18933



#12 zerapa

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Posted 25 June 2016 - 04:22 AM

Ticket Number: 140869

 

Game Server: #19770



#13 Trajick

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Posted 25 June 2016 - 08:26 AM

  Unknown Status GAME SERVER ID #18820

 

Thanks in advance for the help.



#14 rob1080

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Posted 25 June 2016 - 11:54 AM

I have a status "unknown" 
 
GAME SERVER ID #18841


#15 Ryan Pennington

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Posted 25 June 2016 - 03:02 PM

All should be fixed soon, one more server that has a hardware failure needs new RAM which we are waiting for.


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#16 Scramps

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Posted 25 June 2016 - 04:47 PM

I bought the server a few hours ago. I dont know if it is normal to take that long for setup. Any help is much appreciated.

Unknown Status

GAME SERVER ID #19850



#17 Draconian

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Posted 25 June 2016 - 06:46 PM

Game Server ID #19804

 

I can't seem to get my server out of unknown status

 

(got it thank you)



#18 cgiucf1

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Posted 26 June 2016 - 06:16 AM

Started sometime overnight..

GAME SERVER ID #17250

#19 Acmeth

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Posted 26 June 2016 - 09:22 AM

GAME SERVER ID #18737

thank you for your time.

#20 bard

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Posted 26 June 2016 - 10:09 AM

GAME SERVER ID #19907

 

Just bought it today - same issue here. Thanks!






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