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Hey, fellow Palworld server renters! Let's compile all relevant information, including snippets and screenshots, to clearly outline the issues we're facing. Detail the steps you've taken and, if useful, attach logs. Clear communication can streamline the support process, as it seems their team is addressing multiple tickets, including mine. My initial wait was over 24 hours, but responses have since improved. Transparency from the support team would enable us to better manage expectations with our players, especially those affected by server issues. It's challenging to be patient when facing pressure from players, but crafting detailed and precise tickets can make a difference. Although many of us have already submitted tickets, ensuring they are specific can prevent further delays. I'm staying up, probably needlessly, in anticipation of resolving this. I'm looking forward to the moment I can write a ticket simply to express my thanks. Wishing everyone the best of luck! Best Wishes, Darkbyte

Greetings Survivors! Hope you are all enjoying Palworld, our team has complied a list of frequently asked questions! Below you can find these questions as well as answers to help you get your server up and running without having to wait for our support teams intervention! How do I direct connect to my server with a password enabled? Below you will find instructions on how to log into your password protected Palworld server! Currently searching for your server in the server browser is unreliable, we recommend using the direct connect option! Click "Join a Multiplayer Game" Enter your servers IP and Port into the direct connect box at the bottom of the server browser! If your server has a password, be sure to check the "Enter Password" box Click "Connect" you will be prompted to enter your servers password Click "Ok" to join your server! My server keeps randomly stopping? There are potentially a number of reasons for this. 1/ Our automated system is shutting down a number of game servers on a target machine if the CPU spikes too high We are working on getting this fixed right now and over the coming days will see less and less "intervention" stops. 2/ Palworld server crashing. This is fully expected for early access games. You can try to do a "Reinstall Server" from your game server panel and restore your data using the Backup/Restore method in the panel. To fully know and understand which case your game server falls under, please submit a support ticket. Why isn't my server showing in the server browser? The Palworld server browser is very limited at the moment and as a result finding your server in the server browser is next to impossible. The developers have stated the reason which you can see in the below image! source (view Q&A section) For now, the best way to connect is to use the direct connect box on the server list. Using this method, you will not be able to enter a password! How do I log in as admin? For Palworld admin the first thing you need to do is enter an admin password on your servers control panel! Below you can find steps on how to use the password in-game Once in game hit the enter key to pull up the text chat. Type in the chat /AdminPassword (do not add the <> brackets) Hit enter and you should now be logged in as admin. You are also able to run admin commands through the Rcon Does Palworld support RCON? Palworld does support Rcon! Below you will find a guide on how to download and connect to your server using the Download mcrcon Download Here. You can find more information about rcon here: https://survivalservers.com/wi... Your Rcon details are listed on your Control Panel. With the details listed on your panel launch the mcrcon bat file. Enter the ip first and hit enter, Then the port, and then the password. You are now logged into rcon using mcrcon. My Server Won't start? If you press the start button and the server fails to start, before sending in a support ticket try doing the following! Select "Yes, Run Update/Validate" option from the "Server Update" box Then Press the Green "Save Settings and Restart Game Server" Option Allow the update to install your server! My Server keeps crashing as soon as I start it? If your server is crashing very shortly after startup it could be an issue with the config file. One step you can take to address this issue without support intervention would be to re-save your Modify Server Config Tool You will want to open your "Modify Server Config" Tool that is located on your control panel. Once it is open, navigate to the bottom and press the orange "Save Configuration" button If the server continues to crash after select the "Reinstall Server Toggle" to reinstall your server After the server Reinstalls restore your save data from the backup list! If after all these steps the server still crashes, please submit a support ticket! Will this game support crossplay between Steam & Xbox versions? If so, when? This is one of the most anticipated feature requests for Palworld. We do have confirmation on their recent roadmap post that confirms there will be crossplay between Steam, Windows, and Xbox versions. We do not have an ETA as to when this will happen but keep checking back for your Palworld Xbox server hosting needs!

Make a ticket, I received a response 14 hours after submission which granted me admin access on FTP.

We all have the same issue, multiple tickets have been made and yet we still haven't seen a single post by a staff members confirming the issue.

Once you have the launch line set make sure to change the admin/serverDZ.cfg file within the FTP client to pull the Livonia map. https://community.bistudio.com/wiki/DayZ:Server_Configuration#Launch_Parameters

UPDATE ON TICKET RESPONSE TIMES: We still strive to have quick response times but it's been a bit difficult the last few days, that will get substantially better this week. Hang in there folks, we are doing our best!