Leutian 1 Report post Posted June 13, 2016 Server Id #18097 User Leutian Setup FTP client to connect properly awhile ago as in may 28th to this server worked for about a week and now everytime i try to connect it says it failed to retrieve directory listing disconnects, reconnects and tries to get listing again until i stop it, i've created a support ticket about this as the other server i have connects via FTP just fine, the ONLY thing that has changed is the Filezilla updated as well as mod/game updates from ark. possibly get a look? Quote Share this post Link to post Share on other sites More sharing options...
Leutian 1 Report post Posted June 14, 2016 Please create a support ticket w/ login information you are using and we can take a look. ALready DId that they told me it was fine however i'm still experiencing the issue on just the one server, not both my original server still works correctly Quote Share this post Link to post Share on other sites More sharing options...
Leutian 1 Report post Posted June 14, 2016 Connecting to 167.114.211.109:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is current directory. Command: TYPE I Response: 200 Type set to I Command: PASV Response: 227 Entering Passive Mode (167,114,211,109,27,65) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Status: Disconnected from server Status: Connecting to 167.114.211.109:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is current directory. Command: TYPE I Response: 200 Type set to I Command: PASV Response: 227 Entering Passive Mode (167,114,211,109,27,66) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Status: Disconnected from server thats the error i'm getting. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 14, 2016 Edit -> Settings -> Timeout in seconds -> Change this value to something higherTry that. Quote Share this post Link to post Share on other sites More sharing options...
Cra5h 0 Report post Posted July 16, 2016 Thanks gamer...kind of helped, but im very new to this, i did run filezilla, i put in my host and all that and it connected, from there can i just connect to the server or what must i do? please help i have rented a ark server and my friends and i want to join. under /ShooterGame/Content/Maps i have TheIslandSubMaps with alot of UMAP files. Quote Share this post Link to post Share on other sites More sharing options...
wind0wlicker 0 Report post Posted October 17, 2016 will changing the .ini settings via ftp overwrite and save over the settings saved from the web UI? Quote Share this post Link to post Share on other sites More sharing options...
ZomPaul 0 Report post Posted January 27, 2017 SUSPICIOUS ACTIVITY FOUND WITH THE FTPtool ISSUE- Ive noticed my Ark and Smite game has periodically been getting a quick lag stutter then tabbing out of game to the main window. CONNECTION - The last time this happened i saw the icon for FileZilla was at the bottom right corner and disappeared. SUSPICION- That FileZilla either with or without being closed through task manager sends packets of information through the upload and when doing do its task momentarily takes priority over the full screen application then closes out immediately. PLEASE INVESTIGATE THIS AND TAKE ACTION TO CORRECT THESE INSTANCES ~ZomPaul 1/27/2017 Quote Share this post Link to post Share on other sites More sharing options...
GkarArk 1 Report post Posted February 23, 2017 I am struggling to login via FileZilla using FTP credentials. I have a ticket open #578793 and support is trying best to assist. My concern is they can login with FTP and say its successful post a password change. But no matter what I try its fails for bad password. I have even tried Filezilla simple Quickconnect option at the top and still have the same issue. So for clarity what is the settings FTP on our Ark servers has setup to allow connections (TLS, explicit FTP, implicit FTP, etc)? FileZilla version is v3.24.1 Quote Share this post Link to post Share on other sites More sharing options...
Hawthorn Thistleberry 5 Report post Posted February 23, 2017 If you check the FTP Details part of your control panel, you'll see IP/Host, Port, User, and Pass. IP/Host will be a set of four numbers; put that in Filezilla into Host. Protocol should be FTP - File Transfer Protocol. For encryption, I use Use explicit FTP over TLS if available. Logon Type is Normal. The user and password are those shown on the control panel. No other settings in Filezilla are necessary. Quote Share this post Link to post Share on other sites More sharing options...
GkarArk 1 Report post Posted February 24, 2017 Hawthorn - Thanks but all that is correct. I did get update on my ticket today asking me to confirm details I using are same as a screenshot. This highlight ed the support guy hadn't read my ticket where I stated the account name Im using to login which is a server admin via a sub-account setup by our account/server owner in the Control Panel. The support man is trying to resolve my ticket by the main account holder FTP details and not mine as described on the ticket. Im hoping this gets realised today and correct course of solution can be taken. Or is it the sub-account admins cannot FTP into the server to administer? Quote Share this post Link to post Share on other sites More sharing options...
Hawthorn Thistleberry 5 Report post Posted February 24, 2017 If you click the Game.ini button on your control panel, do you get a "connection refused" error message? If so, it probably means the FTP service on your server is down and needs to be restarted. This has happened to me twice in the three months or so I've had a server. The first time when I reported the outage it was back up within minutes; the second time, within the last two weeks, I had to jump through all the hoops you're jumping through, proving it wasn't that I had the wrong password, before they'd check the service. (If it were me, I'd jump straight to restarting the service, since it does no harm and takes like a minute at most, before I started trying the more difficult task of working through password problems with a user.) Quote Share this post Link to post Share on other sites More sharing options...
GkarArk 1 Report post Posted February 27, 2017 Hawthorn - Thank but we have the issue identified. Official ticket update is "The sub FTP feature is currently broken. You will have to use the same FTP details at the owner until it is fixed". Therefore only our main account holder admin can use FTP or they have to share their login with myself and our other regional admins to use. Thanks for the effort and also to SS Support. Quote Share this post Link to post Share on other sites More sharing options...
JeKnight 0 Report post Posted February 28, 2017 could you do a youtube video doing this? Quote Share this post Link to post Share on other sites More sharing options...
Hawthorn Thistleberry 5 Report post Posted February 28, 2017 Oooh, I didn't even know that sub users could FTP. Interesting! Glad to hear it got sorted out. Quote Share this post Link to post Share on other sites More sharing options...
BlackT 0 Report post Posted July 19, 2017 So then what do I do if the settings I make after editing a file on the server still reverts back to old settings? Quote Share this post Link to post Share on other sites More sharing options...
Hawthorn Thistleberry 5 Report post Posted July 20, 2017 So then what do I do if the settings I make after editing a file on the server still reverts back to old settings? Be sure to shut the server down before you edit the settings. Otherwise, the server is overwriting them with what's in memory. Quote Share this post Link to post Share on other sites More sharing options...
BlackT 0 Report post Posted July 20, 2017 Be sure to shut the server down before you edit the settings. Otherwise, the server is overwriting them with what's in memory. I have been. That's why I've been stumped by this. Trying to get this going for my community and settings aren't saving. And some settings are actining like they aren't even being recognized. Quote Share this post Link to post Share on other sites More sharing options...
Pat 11 Report post Posted July 24, 2017 @BlackT, the settings will overwrite with what is stored on the panel if you use the Update or Save Settings & Restart buttons. Be sure to use the Start/Stop buttons as those will prevent panel configs from overwriting your changes. Quote Share this post Link to post Share on other sites More sharing options...
RDX 0 Report post Posted August 15, 2019 soooo, i mistakenly changed the edit/file from notepad to FileZilla. now i can't view or edit the plugins. how do i change the default application? i wanted to open the files in notepad++ but im butterfingers and chose the wrong one Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted August 15, 2019 Try this guide out https://codingcyber.org/set-default-editor-filezilla-edit-files-web-server-1938/ Quote Share this post Link to post Share on other sites More sharing options...
daMaddino 0 Report post Posted January 19, 2020 I'm not able to access my server via fts and I'm getting this with Filezilla Quote Status: Waiting to retry... Status: Connecting to 172.106.174.84:21... Status: Connection established, waiting for welcome message... Response: 220 Titan FTP Server 17.00.3067 Ready. Command: AUTH TLS Response: 234 Security data exchange complete. Status: Initializing TLS... Error: GnuTLS error -110: The TLS connection was non-properly terminated. Status: Server did not properly shut down TLS connection Status: Connection attempt failed with "ECONNABORTED - Connection aborted". Error: Could not connect to server Anyone got any idea what is going on? Quote Share this post Link to post Share on other sites More sharing options...
Nick 51 Report post Posted January 23, 2020 On 1/18/2020 at 10:42 PM, daMaddino said: I'm not able to access my server via fts and I'm getting this with Filezilla Anyone got any idea what is going on? Try changing your FTP password and do not include the port when connecting with Filezilla. If either of those do not resolve your issue, please submit a support ticket here! Quote Share this post Link to post Share on other sites More sharing options...
Bell Crannel 0 Report post Posted January 20, 2021 Every time i download Filezilla my PC tells me its a virus, and every time i try to allow it it says i dont have perms to give it these options then when i try to install it it uninstalls cause it flags as something not itself from the site linked. Quote Share this post Link to post Share on other sites More sharing options...
Nick 51 Report post Posted January 21, 2021 6 hours ago, Bell Crannel said: Every time i download Filezilla my PC tells me its a virus, and every time i try to allow it it says i dont have perms to give it these options then when i try to install it it uninstalls cause it flags as something not itself from the site linked. That is quite odd, I have never had such an issue with Filezilla, where did you download it from? WinSCP may be a good alternative, I personally use that application for FTP. WinSCP Download Link: WinSCP :: Official Site :: Download Quote Share this post Link to post Share on other sites More sharing options...
SPG 0 Report post Posted March 13, 2021 Windows warned me that this program was unsafe, i choose keep anyway and then clicked the exe and bullguard security popped up and quarantined it LOL.... any other programs i can use safely? Quote Share this post Link to post Share on other sites More sharing options...
Nick 51 Report post Posted March 13, 2021 6 hours ago, SPG said: Windows warned me that this program was unsafe, i choose keep anyway and then clicked the exe and bullguard security popped up and quarantined it LOL.... any other programs i can use safely? WinSCP was detected as a bad program? I have had no such issues. Filezilla would be an alternative. Quote Share this post Link to post Share on other sites More sharing options...
Jeremy Manley 0 Report post Posted July 21, 2021 the images aren't showing, but good lesson Quote Share this post Link to post Share on other sites More sharing options...
Nick 51 Report post Posted July 22, 2021 7 hours ago, Jeremy Manley said: the images aren't showing, but good lesson Check out our Wiki post on FTP usage here! Quote Share this post Link to post Share on other sites More sharing options...
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