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Insomniac

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Reputation Activity

  1. Like
    Insomniac got a reaction from Modley in Conan Exiles: Control Panel Feature Requests   
    This... so much this.  There's currently no way to verify the server version without doing a full shutdown, update and validate.  It would helpful while troubleshooting with players to be able to quickly show they are on a different version.
     
    I would think there's a way for you guys to see the version number during an update, wouldn't you?  Doesn't SteamCMD or something tell you the version it's downloading when you update?  Maybe you could extract that during update and post it on the server status page as "last known version" or something.
     
    I imagine as the devs add RCON and more admin controls this will be more accessible.  But whenever it's an option it would be good to have.
  2. Like
    Insomniac got a reaction from thrillseeker in Server Status "Unknown?"   
    Yep.  I've withheld my rants a few times.  I'm in IT datacenter management and this lack of communication is really bad.  The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service.  You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
     
    I have a really hard time having any confidence in the infrastructure design and support abilities of this crew.  They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch".  Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
     
    Frustrating all around.  Our server has been offline almost all of Sunday and today.
  3. Like
    Insomniac got a reaction from Aery in Server Status "Unknown?"   
    Yep.  I've withheld my rants a few times.  I'm in IT datacenter management and this lack of communication is really bad.  The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service.  You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
     
    I have a really hard time having any confidence in the infrastructure design and support abilities of this crew.  They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch".  Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
     
    Frustrating all around.  Our server has been offline almost all of Sunday and today.
  4. Like
    Insomniac got a reaction from tQto in Server Status "Unknown?"   
    Yep.  I've withheld my rants a few times.  I'm in IT datacenter management and this lack of communication is really bad.  The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service.  You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
     
    I have a really hard time having any confidence in the infrastructure design and support abilities of this crew.  They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch".  Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
     
    Frustrating all around.  Our server has been offline almost all of Sunday and today.
  5. Like
    Insomniac got a reaction from jczarny in Server Status "Unknown?"   
    Yep.  I've withheld my rants a few times.  I'm in IT datacenter management and this lack of communication is really bad.  The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service.  You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
     
    I have a really hard time having any confidence in the infrastructure design and support abilities of this crew.  They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch".  Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
     
    Frustrating all around.  Our server has been offline almost all of Sunday and today.
  6. Like
    Insomniac got a reaction from Veovondi in Server Status "Unknown?"   
    Yep.  I've withheld my rants a few times.  I'm in IT datacenter management and this lack of communication is really bad.  The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service.  You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
     
    I have a really hard time having any confidence in the infrastructure design and support abilities of this crew.  They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch".  Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
     
    Frustrating all around.  Our server has been offline almost all of Sunday and today.
  7. Like
    Insomniac got a reaction from Talonis in Server Status "Unknown?"   
    Yep.  I've withheld my rants a few times.  I'm in IT datacenter management and this lack of communication is really bad.  The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service.  You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
     
    I have a really hard time having any confidence in the infrastructure design and support abilities of this crew.  They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch".  Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
     
    Frustrating all around.  Our server has been offline almost all of Sunday and today.
  8. Like
    Insomniac reacted to Ryan Pennington in Conan Exiles: Control Panel Feature Requests   
    Unfortunately they are all in the same file so that is not possible.
  9. Like
    Insomniac got a reaction from BennyP in Conan Exiles: Control Panel Feature Requests   
    This... so much this.  There's currently no way to verify the server version without doing a full shutdown, update and validate.  It would helpful while troubleshooting with players to be able to quickly show they are on a different version.
     
    I would think there's a way for you guys to see the version number during an update, wouldn't you?  Doesn't SteamCMD or something tell you the version it's downloading when you update?  Maybe you could extract that during update and post it on the server status page as "last known version" or something.
     
    I imagine as the devs add RCON and more admin controls this will be more accessible.  But whenever it's an option it would be good to have.