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Ryan Pennington

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Everything posted by Ryan Pennington

  1. Ryan Pennington
    You can submit a support ticket to inquire about your specific machine, it depends. You can find on our main website information about what machines most of our game servers are located on. If you have issues with lag, you will need to create a support ticket so we can investigate.
  2. Ryan Pennington
    It is not possible to have restart notifications for ARK and we do not advertise that we provide it. If the ARK developers decide to implement some sort of RCON protocol, we will support it.
  3. Ryan Pennington
    Responded to your ticket.
  4. Ryan Pennington
    You are putting in the wrong port, please read this guide very carefully https://www.survivalservers.com/forum/index.php?/topic/1424-how-to-find-and-join-an-ark-server-in-steam-browser/
  5. Ryan Pennington
    Nope I am still here, I will take a look.
  6. Ryan Pennington
    you need to unblock the IP:Port there so I can see what you are putting. If you prefer to put it in the ticket that would work too.
  7. Ryan Pennington
    Show me a screenshot of that.
  8. Ryan Pennington
    Ticket # please
  9. Ryan Pennington
    Our support ticket times are now back to normal. We're hiring additional European customer advocates, if anyone is interested please message me.
  10. Ryan Pennington
    Your launch parameters were incorrect, I have fixed this.
  11. Ryan Pennington
    There are a total of 15-20 servers on the ARK server browser. They've yet to update it (more important things for them to do I presume) There's no way to have your server listed on the ARK server browser until they fix this bug.
  12. Ryan Pennington
    Both tickets answered.
  13. Ryan Pennington
    Awesome guide, thanks a lot!
  14. Ryan Pennington
    New hacks?
  15. Ryan Pennington
    Please create a support ticket and we'll help ya out!
  16. Ryan Pennington
    Please create a support ticket and we'll take a look.
  17. Ryan Pennington
    Soon... it's a process, we're working on it. Just get one in NY for now and you can transfer to the West Coast with all your stuff when it's available.
  18. Ryan Pennington
    Yes
  19. Ryan Pennington
    Regarding FTP - this is something we can look at via support ticket to iron out why it's slow for you. We can zip up your SavedArk directory and provide you a backup copy until our backup/restore/export/import tool is completed. Regarding the updating issue - that would need a support ticket to check into.
  20. Ryan Pennington
    We have a thread specifically for this purpose, please stay on topic. https://www.survivalservers.com/forum/index.php?/topic/1447-unknown-server-issue/
  21. Ryan Pennington
    All unknowns should be fixed right now.
  22. Ryan Pennington
    This was fixed / handled via support ticket.
  23. Ryan Pennington
    I just tried our staff game server and it took 2 minutes.
  24. Ryan Pennington
    You can open a ticket for this and we can check on that.
  25. Ryan Pennington
    It was fixed an hour ago. Cheers.