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criket

Lag Posts Locked, Tickets Unresolved, Gag Orders?

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I remember seeing several posts in regards to high latency, lag, low fps then suddenly they get locked..and the posts are almost nonexistent now? However many of us myself included are running small 30 person servers with less than 5 people playing at a time experiencing such terrible lag we can't walk in game...screenshots of over 400 ping  etc. We are requested to put in a ticket...well we've put in several together and separately. We tried to comply by sending the requested information from the post promising us that someone was working on this--to no avail. I sent a final pleading ticket request asking that if they couldn't fix this they just admit it before we invest any more time in this server building and establishing factions while I lose members on the daily. All of this coming at a time when we were importing 3 separate guilds and expecting approximately 40-60 new members. Now it looks as if those goals aren't possible as word has spread about how bad the latency and response time is for this company, people no longer want to play on our server or waste the time. I got a response to that last ticket saying they had to buy more hardware to deal with the latency issues and would migrate us but I have never received a response inquiring into this and the latency hasn't improved? Why is this still such an issue? Is your company unprepared to deal with the business you've received? Why are posts locked? Why are we unable to vent? I feel as if the community is being gagged on this issue and continue to be shuffled under the rug. I understand the need for a ticketing system but if there's no response, no attention, and no resolution you guys are FAILING us. If we can only run a 5 person server at half function you should have offered it to us at that cost with those promises rather than forcing us to view this message everytime we login to the website: 

Lag-free, high performance game server hosting

Deploy a game server instantly and experience the Survival Servers difference!

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I have a server froms around 10 days and no problems !

 

The support is professionel and response in the 12h around max...

 

No lag, no freez etc.

 

 

Just my experience after 10 days :)

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This is definitely something that is account-specific and must be resolved via support ticket. We are locking threads that are account-specific. This is a community forum and we do not allow account-specific issues here. Threads are locked if there is an account-specific issue, a duplicate issue related to one of our pinned threads or mega-threads, or just not content contributing to community discussion. There's no conspiracy here, we are not removing posts with legitimate negative feedback. It's fine if you want to post that, just as long as it's worthy of a community discussion.

 

If you let me know your ticket # I can take a look but I am pretty sure we have offered to switch you to one of our higher core frequency servers.

 

The server frames issue is isolated to an ARK developmental issue and the work around is moving your game server to a higher core frequency (CPU core Ghz) server.

 

I am locking this thread because this is definitely something that is support ticket related and not something community forum related.

 

While a support ticket is in progress, I would ask that you (or anyone else reading this) refrain from jumping to conclusions about our business practices when you can clearly read the plethora of happy reviews all over this forum. We handle game servers with 50+ players without issue. Please work with us before coming to the forums.

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