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criket

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  1. I remember seeing several posts in regards to high latency, lag, low fps then suddenly they get locked..and the posts are almost nonexistent now? However many of us myself included are running small 30 person servers with less than 5 people playing at a time experiencing such terrible lag we can't walk in game...screenshots of over 400 ping etc. We are requested to put in a ticket...well we've put in several together and separately. We tried to comply by sending the requested information from the post promising us that someone was working on this--to no avail. I sent a final pleading ticket request asking that if they couldn't fix this they just admit it before we invest any more time in this server building and establishing factions while I lose members on the daily. All of this coming at a time when we were importing 3 separate guilds and expecting approximately 40-60 new members. Now it looks as if those goals aren't possible as word has spread about how bad the latency and response time is for this company, people no longer want to play on our server or waste the time. I got a response to that last ticket saying they had to buy more hardware to deal with the latency issues and would migrate us but I have never received a response inquiring into this and the latency hasn't improved? Why is this still such an issue? Is your company unprepared to deal with the business you've received? Why are posts locked? Why are we unable to vent? I feel as if the community is being gagged on this issue and continue to be shuffled under the rug. I understand the need for a ticketing system but if there's no response, no attention, and no resolution you guys are FAILING us. If we can only run a 5 person server at half function you should have offered it to us at that cost with those promises rather than forcing us to view this message everytime we login to the website: Lag-free, high performance game server hostingDeploy a game server instantly and experience the Survival Servers difference!