abledpig 2 Report post Posted June 6, 2015 Hi- I was just curious if there was a place we could check to get an idea of how long ticket times are taking? I know usually you guys are fast, but maybe have gotten backlogged. My ticket #644451 was open an hour 15 min ago. Thanks! Quote Share this post Link to post Share on other sites More sharing options...
serialkiller520 2 Report post Posted June 6, 2015 Hi Due to unusual amount of ticket support pinned a thread about it. You can see it here: https://www.survivalservers.com/forum/index.php?/topic/1325-support-ticket-response-times-please-read/ abledpig 1 Quote Share this post Link to post Share on other sites More sharing options...
abledpig 2 Report post Posted June 6, 2015 Ok, I know you guys are packed, but going on 11 hours for ticket 644451 with not so much as a 'we'll look at it'. You guys have definitely been faster in the last few days than this. I am just hoping to be able to play today. Thanks Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 6, 2015 Let me know your ticket #, our US team has logged back in and is hustling through these as fast as we can. Quote Share this post Link to post Share on other sites More sharing options...
abledpig 2 Report post Posted June 6, 2015 ticket #644451 Quote Share this post Link to post Share on other sites More sharing options...
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