Ryan Pennington 359 Report post Posted June 3, 2015 Please bare with us during this time, we are going through support tickets as fast as we can working 20 hour days just to get your servers online. Support tickets might be delayed as we go through a large amount of tickets. I ask for your patience as we will respond and we will help you. Until things cool down a bit, we'll continue going 20 hours a day helping as many people as possible. We really appreciate everyone who is helping out around these community forums. abledpig and theham 2 Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 6, 2015 Just a quick update on this, our ticket response times during US 9AM to 12AM midnight are approximately 3-4 hours. During the 12AM - 9AM timeframe (US night time) our European team has a response time of 6-8 hours. We're working on improving this still, but there's still a very high demand. Making good strides though! serialkiller520 and drigokin 2 Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 11, 2015 Our support ticket times are now back to normal. We're hiring additional European customer advocates, if anyone is interested please message me. Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted July 1, 2015 We are constantly responding within 6-8 hours now. Things are looking good right now. Share this post Link to post Share on other sites More sharing options...
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