tQto
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Posts
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Joined
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Last visited
Reputation Activity
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tQto got a reaction from Talonis in Server Status "Unknown?"
Ticket: #826857
Game Server ID: #35223
Problem: Staff intervention
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tQto reacted to sirbagels in Server Status "Unknown?"
I made my server purchase yesterday, and sad to say I was able to login for 30 minutes until extreme lag spikes and finally a crash caused my server to be completely disabled. I'm fine with this happening even though I just made my purchase, but it is now going on 24 hours and the status is still unusable.
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tQto reacted to jczarny in Server Status "Unknown?"
Ridiculous that they blamed these issues on a conan patch when server stability was unacceptable days before this recent patch. I have 5 people playing on a 50 man server. I shouldn't see the constant lag / desync / have to restart the server as much as I've been doing.
The lack of communication is unforgivable. period.
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tQto reacted to Slaul in Server Status "Unknown?"
The lack of communication is what really bothers me.
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tQto reacted to Burningcoals in Server Status "Unknown?"
Ticket #603535
id 34771
Opened ticket @ 6AM PST, game still down @ 3:00pm PST, no update to ticket, or communication, server is just sitting at stopped but admin locked. That's 10hours without a response.
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tQto reacted to Skulz0013 in Server Status "Unknown?"
When was the last time a staff member posted? My server is in the unknown shit again... now says stopped...
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tQto reacted to Insomniac in Server Status "Unknown?"
Yep. I've withheld my rants a few times. I'm in IT datacenter management and this lack of communication is really bad. The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service. You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
I have a really hard time having any confidence in the infrastructure design and support abilities of this crew. They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch". Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
Frustrating all around. Our server has been offline almost all of Sunday and today.
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tQto reacted to Talonis in Server Status "Unknown?"
This is incredibly irritating over 24 hours and server was only operational for 3 hours, with information coming from twitter not the forums or from the help desk tickets? Without information on whats going on guys you will start loosing customers, receive bad reviews and loose future patronage. Better start talking on what the deal is otherwise you stand to loose a lot more then looking like you don't know what your doing and start loosing money.