Ryan Pennington

It appears the SteamCMD runner in the background is going a bit too slowly on some servers. We'll take care of these on a ticket by ticket basis.

Let me know your ticket ID.

Have you guys tried this: https://www.survivalservers.com/forum/index.php?/topic/1334-read-first-try-these-temporary-fixes/ Let me know.

I was literally just replying as you typed this message out. You are very right, our support time has been dropping the last day but we have cut down a substantial amount of tickets due to things running a lot smoother today with our available stock, performance tweaking, bringing new servers online, and finally getting the (very UNdocumented) game up and running smoothly. We're also in the process of bringing on more support techs in EU and US, we should have two new employees soon. Appreciate taking the time to write this.

You can try switching locations and then switching back to get a new IP:Port

If you have white screen, that will have to go through the support ticket route, unfortunately.

Here's a summary and list of the most frequent issues and support ticket questions. READ FIRST! Quick fix check list: Use the Steam browser to find your game server. To find that, right-click Steam icon in your task bar and click Servers, then filter for ARK: Survival Evolved. Use your QueryPort (Port + 1) when adding to favorites. Check this thread for more details. Wait at least 5 minutes after launching your game server to see it in the server list. If your server won't update to the latest version, Check this thread for more details. If it doesn't load after 15 minutes, your game server might be crashing. Check this thread for more details. Server won't start, I click Start and it does nothing Please submit a support ticket. Server version shows as ??? in the control panel and/or missing version in ARK server list Your hostname is too long. Your hostname can be 64 characters max - 8 characters where ARK appends the version string to the suffix = 56 characters long. I am missing files from a new installation, how do I get the game files? Simply run an "ARK Update" from the control panel. http://i.imgur.com/f55xnMh.png If the process fails, please open a new support ticket! Seeing a white screen or 500 Internal Server Error? This one must be handled via support ticket. We apologize for any inconvenience here. We will get you fixed up as fast as we can and credit you for downtime. Wiping SavedArks Data (Fresh Start) Stop your server Log in to your server via FTP. You can read a guide on how to connect to FTP here. Navigate to the /ShooterGame/Saved/ folder and delete the SavedArksXXXX folder (where XXXX = your game server ID) Start your server. Saving Your SavedArks Data to your Home PC Stop your server Log in to your server via FTP. You can read a guide on how to connect to FTP here. Navigate to the /ShooterGame/Saved/ folder and move the SavedArksXXXX folder (where XXXX = your game server ID) to your home PC

Hang in there guys, we're trying hard over here. My recommendation is that you keep switching locations and run the Steam update once or twice if you want to try and get your game server online immediately. Make sure that custom launch parameters are not turned on and that your hostname is alphanumeric.

Merged these two topics together as it is duplicate content.

Issues happen on launch day with all popular game titles - this game is early release, issues should be expected. We're working as hard as we can here, around the clock to get everyone up and running.

Yes those are the three accounts.

Yes, please submit a support ticket for both of these issues, this is account-specific.

Please bare with us during this time, we are going through support tickets as fast as we can working 20 hour days just to get your servers online. Support tickets might be delayed as we go through a large amount of tickets. I ask for your patience as we will respond and we will help you. Until things cool down a bit, we'll continue going 20 hours a day helping as many people as possible. We really appreciate everyone who is helping out around these community forums.

Please create a support ticket, this would fall into the account-specific category where we'd need to check.

Not currently available as far as I know. There's incredibly limited documentation for the server-side files.

This issue was fixed approximately at 1:30 AM PST.

There's already a thread discussing this, most of these have been fixed too.

We're still working on it. Most have been fixed by now.

This has been completed.

It's not far from the truth, there are a few customers that didn't get automatically set up and we are working on that now.

We're working on the orders who didn't get auto-generated. An update will come soon, I expect after midnight sometime.

Please use the Steam browser - not the ARK browser - to launch in to game, as described here: https://survivalservers.com/wiki/index.php?title=ARK:_Survival_Evolved_Server_Start_Guide

You have to follow the guide here, the ARK server list is currently broken (developers need to fix) https://survivalservers.com/wiki/index.php?title=ARK:_Survival_Evolved_Server_Start_Guide

The launch line is overwriting your GameUserSettings.ini file. You will need to custom launch line for that. Example custom launch line: "../../../ShooterGame/ShooterGame.uproject" "/Game/Maps/TheIslandSubMaps/TheIsland?Multihome=IPHERE?QueryPort=PORTHERE?SessionName=HOSTNAME?MaxPlayers=SLOTS?listen?ServerPassword=PASSLOCK?ServerAdminPassword=PASSRCON" -nosteamclient -game -server -log

Working on it now.