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Can't open ticket, No help

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Hello so I have just realised I've been being charged by survival servers monthly for a server I have no knowledge about and I cannot find the login anywhere, I would just like for this company to either stop charging my account or give me the login to the account thats being charged and has been completely inactive. I can't open a ticket because I have no server number. I'm not sure if this forum is just for users or if staff are on here too, any help is appreciated.

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