LokiOdynSon 1 Report post Posted April 16, 2019 My server wont update the lastest patch that was released today. can someone please help me out here? i cant play on my server tyates 1 Quote Share this post Link to post Share on other sites More sharing options...
Tabcore 1 Report post Posted April 17, 2019 I am having the same issue. After updating my server it shows that it is version 534.18 still and the server is unavailable on the client. I've tried both the regular update and the force update to no avail.  Server ID 86121 Quote Share this post Link to post Share on other sites More sharing options...
kewlkiera 0 Report post Posted April 17, 2019 I contacted support about it earlier... This was their response.No clue on when it'll be updated, though.Basically, we can't update our servers properly until then.Bit of a bummer, just purchased a new server today. Quote Share this post Link to post Share on other sites More sharing options...
RRaiders 0 Report post Posted April 17, 2019 I think we would all like to know at this point. No one has been able to pull their Ark servers up at all today. Quote Share this post Link to post Share on other sites More sharing options...
LittleBlk 1 Report post Posted April 17, 2019 All I can say is in the corporate world I worked in this level of incompetence usually requires a human sacrifice to appease the angry natives. Let's hope the fates aren't so capricious in this case. RRaiders 1 Quote Share this post Link to post Share on other sites More sharing options...
tyates 5 Report post Posted April 17, 2019 I'm the same boat with 4 servers offline, your above response is word for word mine. It's been 6 hours and they wont reply back when we ask for updates. Sounds like it's time to blast Twitter and get some attention. RRaiders 1 Quote Share this post Link to post Share on other sites More sharing options...
tyates 5 Report post Posted April 17, 2019 I'm the same boat with 4 servers offline, your above response is word for word mine. It's been 6 hours and they wont reply back when we ask for updates. Sounds like it's time to blast Twitter and get some attention. Quote Share this post Link to post Share on other sites More sharing options...
RRaiders 0 Report post Posted April 17, 2019 It would be convenient for them to have a phone number to call. Hopefully Ryan is alright and they're only having trouble getting a hold of him because he has a hold of his soon to be spouse. Â Quote Share this post Link to post Share on other sites More sharing options...
tyates 5 Report post Posted April 17, 2019 They are not answering when asked for ETA or update. Lack of communication with them isnt normal and totally unprofessional. Quote Share this post Link to post Share on other sites More sharing options...
Lindsay27 2 Report post Posted April 17, 2019 Agreed, normally I receive a reply within minutes. I submitted a ticket requesting ETA last night, but still haven't heard anything. I can understand that things happen, and I am not upset that the game was unavailable yesterday, but it needs to be available today or I will be very frustrated. Quote Share this post Link to post Share on other sites More sharing options...
tyates 5 Report post Posted April 17, 2019 I got a list of messages where I asked about every 2 hours for a ETA and no response. This has continued for about 10 hours, never had service like this before. Quote Share this post Link to post Share on other sites More sharing options...
tyates 5 Report post Posted April 17, 2019 Then they send me a renewal notice last night with a invoice. I replied back, bring my servers online and I'll pay yall. Quote Share this post Link to post Share on other sites More sharing options...
tyates 5 Report post Posted April 17, 2019 Just for this response  Dear Traver Yates, We are still attempting to get in contact with Ryan P., the last I heard from Peter is that he was still unable to reach him. Peter will be back in the office in a few hours, we should know more then. I understand this is a very frustrating issue and I do apologize for the inconvenience this is causing you as well as our other customers! Quote Share this post Link to post Share on other sites More sharing options...
Lindsay27 2 Report post Posted April 17, 2019 I also just got a reply. They are still trying to get in touch with Ryan. Hopefully it will all be updated by the time I get home from work. Quote Share this post Link to post Share on other sites More sharing options...
RRaiders 0 Report post Posted April 17, 2019 Ryan dude, are you okay? Quote Share this post Link to post Share on other sites More sharing options...
Hinges 0 Report post Posted April 17, 2019 Is this issue going to be fixed today? This company has the shittiest customer service ever, and what kind of company has only 1 person who can update the servers? should probably put that responsibility in the hands of someone who answers their phone.... Gportal servers are updating and running smoothly. If this isnt fixed by the time i get home and ready to stream ill be moving my servers over to them. Fix your shit Quote Share this post Link to post Share on other sites More sharing options...
Capps 43 Report post Posted April 17, 2019 Apologies for the length of this delay, we understand how frustrating this has been for all of you. Ryan is working as we speak to deploy the update to our machines. You should be able to start updating your servers within an hour or two depending on how long it takes to deploy to all of our machines! Lindsay27, RRaiders and Hinges 3 Quote Share this post Link to post Share on other sites More sharing options...
Lindsay27 2 Report post Posted April 17, 2019 HURRAY! So excited to play tonight! I am having withdrawal RRaiders 1 Quote Share this post Link to post Share on other sites More sharing options...
talis 1 Report post Posted April 17, 2019 are we there yet? Quote Share this post Link to post Share on other sites More sharing options...
talis 1 Report post Posted April 17, 2019 are we there yet? Â are we there yet, poke poke. im not touching you! Â (grats on getting hitched server admin admin ryan p. sry about the timing. dont let it frustrate. its a bonding moment) Lindsay27 1 Quote Share this post Link to post Share on other sites More sharing options...
tyates 5 Report post Posted April 17, 2019 Mines updatinv Quote Share this post Link to post Share on other sites More sharing options...
Lindsay27 2 Report post Posted April 17, 2019 Let us know once you're in your server! Quote Share this post Link to post Share on other sites More sharing options...
RRaiders 0 Report post Posted April 17, 2019 My server is now stuck at "Loading..." and "Ark Version ???" Edit: Apparently I'm just impatient.It's working now. Â Thanks guys!! Quote Share this post Link to post Share on other sites More sharing options...
Tabcore 1 Report post Posted April 17, 2019 I'm now on v 535. cheers guys see you on the other side! Lindsay27 1 Quote Share this post Link to post Share on other sites More sharing options...
Lindsay27 2 Report post Posted April 17, 2019 Yup mine is now on v 535 too! Updated it at work.. I won't be able to play for a couple hours! Quote Share this post Link to post Share on other sites More sharing options...
talis 1 Report post Posted April 18, 2019 so mine wont update still stuck at 534.16 Quote Share this post Link to post Share on other sites More sharing options...
Nick 51 Report post Posted April 19, 2019 If anyone's server has still not been updated, please leave your Game Server ID so we can get it resolved for you. Quote Share this post Link to post Share on other sites More sharing options...
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