Jump to content


Photo

Repeat issues

issues server crashes Customer service

  • Please log in to reply
3 replies to this topic

#1 liontech

liontech

    Gamer

  • Members
  • Pip
  • 3 posts

Posted 11 May 2018 - 10:37 AM

My server was moved to a better machine for launch (which was doing well). But now the server is "stopping" itself 30 + times a day, i was at 60/60 cap all day but now im bleeding players. This is a Major issue and i would guess hardware related Ive had a ticket in for 12 + hrs asking to be moved to a different machine with the same specs. So far no response. I dont know whats causing this ive done all the troubleshooting i can do on my end.



#2 PSN_steven1230

PSN_steven1230

    Staff

  • Moderators
  • 1158 posts

Posted 11 May 2018 - 05:16 PM

Please submit a ticket and we will take a look into what may be causing this.


Staff

#3 liontech

liontech

    Gamer

  • Members
  • Pip
  • 3 posts

Posted 14 May 2018 - 05:02 PM

A quick update. The staff moved us to east coast to a new machine which did fix the issue. However then it had extremely high ping, we just moved back to a new machine on west. But now we are having really low Server fps. we are talking 2 - 7 fps with only 40 or so people on.... then we have crashed and are sitting in an "unknown status". Im holding out hope that things will improve since I have enjoyed the customer service so far, just seem to be hitting road bumps A LOT. My player base despite the fact we are in top 20 servers are becoming restless. 



#4 liontech

liontech

    Gamer

  • Members
  • Pip
  • 3 posts

Posted 14 May 2018 - 05:10 PM

I of course do have tickets in. Is anyone else having these type of repeat issues?







Also tagged with one or more of these keywords: issues, server, crashes, Customer service

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users