A quick update. The staff moved us to east coast to a new machine which did fix the issue. However then it had extremely high ping, we just moved back to a new machine on west. But now we are having really low Server fps. we are talking 2 - 7 fps with only 40 or so people on.... then we have crashed and are sitting in an "unknown status". Im holding out hope that things will improve since I have enjoyed the customer service so far, just seem to be hitting road bumps A LOT. My player base despite the fact we are in top 20 servers are becoming restless.