Arrietty

Game Server ID #: 34835 My server shows 'Unknown' under 'server details'. I have restarted this machine so many times. After what seems like ages, the machine comes back up. When I go to look for my ARK server, I cannot find it. I would like to know: Will this be an ongoing issue with your company? -- Not maintaining your servers properly is down right bad business practice. Sure emergencies happen, but this seems to be more than what a patch did to the servers, which mind you ARK was not one of those affected by such patch. Can we expect your website to be responsive when visiting it to access our Cpanel? -- Bringing up servers is a very important task and the priority should, of course, be high, but when you have a slow website that takes three (3) minutes and seven (7) seconds to load just the home page, you know you have a huge problem. What really baffles me is how a hosting company cannot maintain a website that is responsive and accessible at all time. Do you have plans to help address the lack of communication to your customers? -- This is a huge problem. You guys run a hosting company, when a server is down, your customers need to know what is going on and when to expect a fix. Not showing signs of life for hours at a time is unprofessional and amateur at best. On your website, you have 'Lag-free, high-performance game server hosting Deploy a game server instantly and experience the Survival Servers difference!', what plans does your company have to help address this misleading and false advertising snippet on its website? -- It is very unethical and borderline illegal to misrepresent a product or servers that are based on misinformation and lies. As I and others have experienced, your servers are not 'Lag-Free' and you do not offer 'instant' anything. After I paid to rent a server from you, I had to wait 45 minutes or longer before I could start to use the services being paid for. So, when will we be able to have a working server again?