RIOT888

K ty for responses o/

Hi is it possible to if, for instance, I was restarting the server, to send a server wide chat message to let everyone know in advance? Like it was a SERVER message not just me typing it in chat please?

I I thought I would update this. My server is now up and running so they are fixing it, and I was given a time extention to cover the downtime so as far as I am concerned, for me at least, this issue is fully resolved and I am a happy customer. Thank you guys for the hard work you put in!

Wel I put in for a refund today... they worked on it last night (GMT here) But hardly managed to play today It was up just for a friend and myself, but went down within 1/2 hour. Same problem, Server Status Unknown (after spending 2 hours+ stuck in a validate and reboot loop) Can I just say that ths hasn't been a CONAN problem as the server wasn't showing in steam either. Steam returned the server as not responding. This is the first time I have rented a server in the many years of gaming I have enjoyed. I am bitterly disappointed with Survival servers and how they are managing this issue. By that I mean that I have 3 tickets (final one today asking for a refund) and I haven't heard anything from them since they responded to the original one after they thought they had resolved the issue So we will see. I paid by cc and I am in the EU so I do have some legal fallback if they don't do the decent thing. If they had offered credit back for time lost then I wouldn't have objected but I have given money and am getting nothing in return

So yesterday you were working on my server. it was very late my time when you stopped. I woke up this morning and Conan was patching so I restarted server and it's gone back to exactly the same fault.... SERVER STATUS UNKNOWN GAME SERVER ID #34649 This is hilarious now

The thing is I would rather have a working server. I work in BBT tech support ... if customers have a problem EVEN IF IT'S NOT OUR FAULT ..... because we are the point of contact for the customer, we credit the account for loss of service so really that would do too I understand this is a very pressurized time for them but I am paying for something I cannot use so a simple day by day cr back to my account seems amiable

Any ideas how to persue a refund with these guys? I only got the server a few days ago, first time renting a server. It's obviously not fit for purpose

Hi guys I need a refund. My server is obviously not fit for purpose so how do I go about claiming a refund? Need an answer or I will just do a chargeback. All the best Dave

So I am having this issue ... Any idea what is going on please and if nothing can be done, then I will have to prove that this is unfit for purpose because I spent a LOT of money on this GAME SERVER ID #34649