Talonis
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Posts
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Reputation Activity
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Talonis reacted to tQto in Server Status "Unknown?"
Ticket: #826857
Game Server ID: #35223
Problem: Staff intervention
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Talonis got a reaction from tQto in Server Status "Unknown?"
This is incredibly irritating over 24 hours and server was only operational for 3 hours, with information coming from twitter not the forums or from the help desk tickets? Without information on whats going on guys you will start loosing customers, receive bad reviews and loose future patronage. Better start talking on what the deal is otherwise you stand to loose a lot more then looking like you don't know what your doing and start loosing money.
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Talonis reacted to Insomniac in Server Status "Unknown?"
Yep. I've withheld my rants a few times. I'm in IT datacenter management and this lack of communication is really bad. The system failures suggest poor planning and design. The lack of meaningful communication is a failure in customer service. You can be insanely busy and still prioritize a stickied post for regular updates and reasonable Twitter updates that suggest some kind of progress is being made.
I have a really hard time having any confidence in the infrastructure design and support abilities of this crew. They should be telling people that they'll offer an account credit for the trouble and sharing what kind of progress they are making (not just saying "we are overwhelmed" or "problems with a patch". Leaving a bunch of game admins hanging not only damages their reputation as a hosting provider but damages the admins reputation since they can't provide any meaningful updates to the gamers that play on their servers.
Frustrating all around. Our server has been offline almost all of Sunday and today.