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Nick

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Everything posted by Nick

  1. Please submit a support ticket so we can take a look at your server. I am unable to find a server under the username you have here on the forums. For issues such as these, a ticket is the best way to contact our staff to take a look at the server and get it fixed!
  2. Replied back in that ticket with a possible solution for you, let me know once you see it and we can hopefully get the issue resolved for you!
  3. Please submit a support ticket so we can take a deeper look at our server! We may need to try moving it to a new machine, but we can transfer all of the data in the process.
  4. I got you all fixed up! Replied back to your ticket earlier today as well.
  5. Please submit a support ticket so we can look at your server and determine what is causing the crashing issues!
  6. Are you running Valheim+? Please submit a support ticket if you are still having issues.
  7. Please submit a support ticket and we can help you out with this matter!
  8. Please submit a support ticket and we can help you out with this!
  9. Please submit a support ticket and we can see if this is possible for you!
  10. The server was likely still in the middle of it's set up process. Apologies for the wait.
  11. That IP is one we have been having issues with, the Datacenter has been working on resolving them. Please submit a support ticket here so we can get your data backed up and then we can get the server moved to a new IP. Terribly sorry for the trouble.
  12. Please submit a support ticket for this issue if you already have not!
  13. We do not limit the memory usage your server or anyone's server is capable of using for ARK, so it will scale up as needed!
  14. Select the Game Update, and then press the large green Save Settings and Restart button at the bottom of the panel! That will install the server files and boot the server online. Please let me know if you have difficulty doing this.
  15. I had assumed it was something external causing the issue as it was a one off case. Glad to hear you got it resolved!
  16. That is very odd, I have not heard of a user reporting this issue. Clearing your browser cache/cookies does not resolve this issue? Please submit a support ticket so we are able to look into this more deeply for you!
  17. Correct! We will get it loaded up once it is available to us, then it will be available in the map drop down section in your server control panel.
  18. If you already have not, please submit a support ticket so we can correct this issue.
  19. When you purchase a new rental, always run the game update to ensure the proper game files are installed for the first boot!
  20. It is possible your order had an issue when being created, if it is still not up and running please submit a support ticket! However, I am not seeing any servers that were not created.
  21. It is possible your order had an issue when being created, if it is still not up and running please submit a support ticket! However, I am not seeing any servers that were not created.
  22. There should not be a limit on the upload speeds, however I am glad to hear that this is working as expected now!
  23. I replied back to your ticket earlier this evening. The server looks to be booted up and ready to go!