Peatross

Yes, this needs to be set up through your custom launch parameters. If you send in a ticket with the mods you want, we can set up the correct launch parameters for you

Here's a little guide on how to whitelist admin Steam64 IDs. Get your list of Steam64 IDs you would like to automatically admin your server upon logging in. It should be one Steam64 id per line. Stop your server from the control panel Log in to your server via an FTP client Navigate to \ShooterGame\Saved\ Create a new file here called AllowedCheaterSteamIDs.txt Paste the content of your list here and save Start your server and you should all have auto admin!

No, unfortunately we won't be hosting ps4 servers until next month.

Send in a ticket about the long loading and we can look into it for you.

No this will not wipe the server.

Unable to query typically means your server is outdated. Try running the ark update in the control panel.

If you click Save & Restart on the config tool, you will also need to add the manual changes back to the Game.ini or GameUserSettings.ini

Do you have the whitelist checked in your control panel?

Please submit a support ticket with your username and gameserver id so we can help you with this.

The backups are now working again.

If you enable automatic update it will run the ark update when your server is set to restart.

Do you have a open support ticket on this issue? Please send it here in the thread. This is a billing question which must be resolved via support ticket.

Try reseting your FTP password. Have you submitted a ticket on this issue? If so, what is the ticket #?

Have you submitted a support ticket about this issue? What is the ticket #?

Please submit a support ticket about this issue and we will fix it asap.

Is your server stopped when you edit the files? Your server must be stopped to save those changes.

This is a modding issue. Please submit a support ticket and i will have our modder take a look for you.

As Bilco said, if you are having issues with the antihack not working, please email us directly and we will fix it ASAP. Please make sure you include your username or game server id.

You can change basic config settings for the antihack in the AHconfig in your server pbo. If you're looking for more detailed edits, this is in the infistar source which would need to be purchased. "

Please send in a support ticket for this kind of issue and we will fix it for you.

1. My account to either be authorized on the support system (using my same e-mail as here on the forums and with my account for the game server). 2. Have the option to add debranded be made available. Both of these issues are resolved. Let me know if you run into any other issues.

Here is a guide on how to add admin: http://rokwiki.com/index.php/Adding_Server_Admins

We released the updated version of the antihack today to fix these issues.

We released the updated version of the antihack today to fix these issues.

Sometimes there is a problem with our system when it creates the server. We are working on fixing this. If this happens please submit a ticket to us and we will manually set it up for you!