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Ryan Pennington

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Everything posted by Ryan Pennington

  1. Ryan Pennington
    This is related to our firewall issue from yesterday. https://twitter.com/SurvivalServers/status/571773077551390720
  2. Ryan Pennington
    Which map? Did you add any of your own addons/scripts? Usually there are BattlEye adjustments for 3rd party addons/scripts.
  3. Ryan Pennington
    Admin/server.cfg from your root FTP directory
  4. Ryan Pennington
    Please resort to private messaging for threads like this.
  5. Ryan Pennington
    I too am confused here.
  6. Ryan Pennington
    This weekend our team was all out of the office. We've been catching up. I apologize for the delay and initial issues. Please private message me again if your issue has not been fully taken care of by our support ticket staff.
  7. Ryan Pennington
    Done, thanks Bilco for the good stuff.
  8. Ryan Pennington
    1.8.4.1 is officially supported now, no need to do the manual route anymore.
  9. Ryan Pennington
    If the invoice is due today, you have 2 days of leeway until your server is suspended (data saved) If your server is not paid for within 3 days, your server is terminated (data wiped)
  10. Ryan Pennington
    Just a friendly reminder that you should tag your thread so that other forum members can easily identify the content of your thread.
  11. Ryan Pennington
    If you have an idea for a software/tool that you think we should support, please post here. I will take a look and see if I can do it and update the status in this post. Open Requests None yet, we just launched Rust so bare with us
  12. Ryan Pennington
    DayZMod 1.8.4.1 was released late last night. We Tweeted earlier today about it. I am planning on shooting out a customer email to let everyone know this.
  13. Ryan Pennington
    If you are having issues that are account-specific within the control panel, you will need to open a support ticket so we can check out what is going on. As for the mod order, we complete mod orders within 48 hours.
  14. Ryan Pennington
    We're working on the 1.8.4.1 update now.
  15. Ryan Pennington
    Access restrictions include Addons folder in root directory (no need to change this anyways) and DLL/EXE/BAT/SH files for security purposes (if you need to upload a DLL you can contact us first and we can upload if it is a verifiable DLL)
  16. Ryan Pennington
    We are working on this right now, should be out later today.
  17. Ryan Pennington
    We now have stock available in New York for ARMA 3.
  18. Ryan Pennington
    It's in the todo list, adding mods & maps is not quite a simple process. I have to test, ensure it works and is compatible with our 3rd party tools (like infiSTAR's Antihack), package the mod & map files into our own structure, upload the server files to our CDN (for distrobution) and modify backend code for support of the new mod. There's something big in the works right now (hint: control panel related) and these features will probably all come out grouped together. It will take time.
  19. Ryan Pennington
    Our Los Angeles, France, and New York locations offer DDoS protection.
  20. Ryan Pennington
    We're located in Northern California (GMT-6 Pacific Standard Time) Average response time is 6-12 hours (including weekends), max response time is up to 24 hr.
  21. Ryan Pennington
    We'll be adding more games in the near future. As for these mods, the problem is upkeep, support, and popularity. A lot of those combinations are not popular, and we generally support mods that have 25-50 or more active game servers in the public server list. I can come up with a shorter list of more popular mods to add, but supporting that entire list is not practical. Not to mention the amount of time it takes to add the new mods, constantly scan for updates to all of these mods, and fix issues with the default files on all of these mods (we'd be inheriting the slough of issues that comes with the poorly coded mods) Epoch Namalsk and Overpoch Namalsk both added to the list. We've received numerous requests for these mods and it's been on the back burner for a while due to some issues when 1.0.5.1 initially came out. I can look into expanding Overpoch to support Sauerland as well. I removed the 3 ticket limit per customer due to this issue. I am looking into adding a close option for the customer end.
  22. Ryan Pennington
    Which?
  23. Ryan Pennington
    Can you PM me your username, email, and the link that you received in your email to reset the pass?
  24. Ryan Pennington
    I would highly recommend This approach before doing anything else
  25. Ryan Pennington
    If you haven't modded any files yet switch mods and then switch back (from the panel) If you have modded, check your RPT for errors.