altera 1 Report post Posted January 27 server just went down just now... deleted all the data on my server... but I still have the same IP Quote Share this post Link to post Share on other sites More sharing options...
bighomie 0 Report post Posted January 27 Same happened to me - been trying to restore and the backups arent working. Quote Share this post Link to post Share on other sites More sharing options...
altera 1 Report post Posted January 27 what I wanna know is these guys claim in my ticket that they do backups every 6 hours and its 1am 7am 1pm and 7pm why do I only ever have the 1am one... like where the hells my other backups Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted January 27 If you are seeing an issue with the restore feature please let us know in a ticket as we can double check for errors. The caches should be populating the restore for those times. If a restore is not pushing back to your server also let us know as we can try a manual restore to get the data back. Quote Share this post Link to post Share on other sites More sharing options...
bighomie 0 Report post Posted January 27 4 minutes ago, StealthyMartian said: If you are seeing an issue with the restore feature please let us know in a ticket as we can double check for errors. The caches should be populating the restore for those times. If a restore is not pushing back to your server also let us know as we can try a manual restore to get the data back. @StealthyMartian if you could take a look, I'd appreciate it - ticket #732489. My friends have been waiting all day for it to be fixed. Thanks Quote Share this post Link to post Share on other sites More sharing options...
altera 1 Report post Posted January 27 14 minutes ago, StealthyMartian said: If you are seeing an issue with the restore feature please let us know in a ticket as we can double check for errors. The caches should be populating the restore for those times. If a restore is not pushing back to your server also let us know as we can try a manual restore to get the data back. I have multiple times. You guys just havnt fixed it like I've been trying to get this dealt with and now im resorting to boosting everything on my server so if we have to take massive hits it doesnt feel as bad like losing 12 ish hours cause your backups dont work. is kinda wild # 729975 is my ticket number feel free to read the block chains of issues ive had. At least I got a week of compensation for it already but man... this is wild that you guys cant even implement backups properly or at least let me make them myself with 1 week delete periods from what I was told we get them for 180 days? why do I need a backup from over a month prior ever. As far as sending in a ticket response times are high now so whats the point in getting a staff member to restore it's saturday I'd rather just be playing than that tbh unless it was within a hour or submitting, your players on boosted server would be better off just playing it out to get the stuff back than sitting and not doing anything during peak play time. Quote Share this post Link to post Share on other sites More sharing options...
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