snopes7 0 Report post Posted September 9, 2015 I got my Unturned server a day ago. It wouldn't start "instantly" as you advertise and 4 hours later someone replied to my support ticket and got it started. I put in another support ticket with additional questions and hours later someone answered, not the questions I asked, but answered the wrong question and ignored my other questions. I put in another support ticket saying I can't use the server. The server was never wiped from the prior owner and I refuse to go through all his files figuring out what to delete, Also the console is spamming errors so badly, I can't even enter commands. That ticket has been unanswered now for 15 hours. Another support ticket later, I resubmitted everything but no response. I realize your policy says allow 24 hours for a support response but if I can't even use a brand new server, you would think that might take priority. I really wanted to make this server work but I have now paid for a day and I can't even use the server. What is the cancellation policy? Do I have to pay for the whole month though I can't use the server? Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 9, 2015 What's your support ticket #? Quote Share this post Link to post Share on other sites More sharing options...
snopes7 0 Report post Posted September 9, 2015 They reinstalled it this afternoon, but how do you specify a custom map? I put map mapname in commands.dat but the mod/map in the control panel keeps overriding it. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 9, 2015 You need to specify custom launch params in order to tie them together. Quote Share this post Link to post Share on other sites More sharing options...
snopes7 0 Report post Posted September 9, 2015 Do you have to also specify something specific with the permissions.config.xml file? I have my own in the ftp but every time the server starts, it is overridden with the default for that file. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted September 10, 2015 What is your game server ID? I will take a look when I get a chance. Quote Share this post Link to post Share on other sites More sharing options...
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