IcyChilled 0 Report post Posted June 4, 2015 I put in my server IP, then the username, and password, port 21 using FileZilla and I hit connect and I'm not able to. any advice? Error: Connection timed out Error: Failed to retrieve directory listing Quote Share this post Link to post Share on other sites More sharing options...
Jason Arkserverlist 6 Report post Posted June 4, 2015 Are you putting the full ip address with the port also? If so that is wrong, It should only be the IP address, the username and password thats provided in the control panel. Quote Share this post Link to post Share on other sites More sharing options...
Claridg3 1 Report post Posted June 4, 2015 Icy i had the same issue last night when the server was suddenly transfered to France for some reason. when i brought it back to the US it was given a new IP and worked after that. Quote Share this post Link to post Share on other sites More sharing options...
IcyChilled 0 Report post Posted June 4, 2015 I am putting mine exactly like this, NOT working Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 4, 2015 Send in a support ticket or let me know your ticket # here and I will fix you up. Quote Share this post Link to post Share on other sites More sharing options...
IcyChilled 0 Report post Posted June 4, 2015 Send in a support ticket or let me know your ticket # here and I will fix you up. Ryan, I tried, somehow my Support account disappeared, tried recovering my password and I get an error 404. osticket Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 5, 2015 Check your e-mail for ticket # Quote Share this post Link to post Share on other sites More sharing options...
IcyChilled 0 Report post Posted June 5, 2015 Check your e-mail for ticket # #943465 Quote Share this post Link to post Share on other sites More sharing options...
Mezzo 0 Report post Posted June 5, 2015 I was having the same issue, I changed my FTP password and it worked afterward. M Quote Share this post Link to post Share on other sites More sharing options...
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