grimm74 5 Report post Posted May 31, 2015 Hey is it just me or does there seem to be a lack of response from admins here??? i only see one name replying to the occasional question problem posted by people on here. this is rather worrying as im paying top dollar with these guys for a 100 slot ARK SERVER . i've not a response to any of my questions in the ark section as of yet seriously i need to see more activity from someone in the know here.. Quote Share this post Link to post Share on other sites More sharing options...
Anders 2 Report post Posted June 1, 2015 Well, Considering that the first release is a early-alpha one, there is really not many around beeing "know how´s". Pretty sure the Admins here will not be able to release much information about the game itself before actual release. Once again Early-Alpha, so just count on it beeing tons of wipes and updates the first period of time to make the game properly stable. Quote Share this post Link to post Share on other sites More sharing options...
grimm74 5 Report post Posted June 1, 2015 Well, Considering that the first release is a early-alpha one, there is really not many around beeing "know how´s". Pretty sure the Admins here will not be able to release much information about the game itself before actual release. Once again Early-Alpha, so just count on it beeing tons of wipes and updates the first period of time to make the game properly stable. im not just talking about game details im not an idiot i know they wont have answers about the game itself and tbh i dont need answers about the game i have all the info i need on the game extensively at my fingertips . i'm more concerned about questions regarding anti cheats for private servers any info on the so called giveaway of alpha keys for pre orders . i've asked these questions and had no response plus i only see 1 admin responding occasionally surely there should be more than 1 guy as admin for a company hosting multiple game servers ?? it really is starting to worry me and i'm at the brink of canceling my order Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted June 1, 2015 We have a support ticket system for individual support. When it comes to modding & advanced customization, these community forums are for the community to help with each other. Basically anything that is not officially supported by our control panel & service offering would be something that falls into that latter category. We can't micro manage account specific issues on a public forum, it has to be done through an organized support ticket system OR live chat - which is why these community forums are mostly community / server owner ran. If you take a look at our Arma 2 and Arma 3 sub-forums you will see discussion is mostly account-specific (which needs to be a support ticket anyways) or community discussion related to mods that some of our customers install on their own servers outside of our officially supported mods. List of staff members that are on these forums: Ryan Pennington - co-founder Chad - co-founder Peatross - account manager PSN_Steven1230 - account manager Quote Share this post Link to post Share on other sites More sharing options...
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