When you said refund I assumed you meant comping me, not terminating the service. So now I am REPAYING you the money again. I have to leave so cant see if the server will be up but I am praying when I get home everything is right. UGH
I appreciate that you got back to me. A few points:
I do not see a refund offer anywhere but in the message here. The ticket reply is simply "I am fixing this for you right now." and its from Peter Quadro.
Second, I did receive an email saying my server is ready with all the info listed. When I went to the panel there is no server listed. So it still is not working. I had to submit a reply to the ticket *sigh*
Ordered my server about 2 hours ago. Not instant as advertised. Strike one. Order 73018. Sent in a support ticket almost an hour ago. No reply there. Strike Two. Trying here as a last resort before I cancel and leave a bad review. This is ridiculous. If you advertise instant setup, you had better have instant setup.