Testacleaves

Just curious at what point does paying for a product you never recieve become stealing? Had my server since day after launch and ive played about 8 hours total on my server and i feel so robbed ive rented dayz, ark, and 7d2d servers from you guys before and never had these issues nor this amount of rejection from your support team i put in a ticket saying steam list doesnt work shows my server as a EU server and i get answers to my ticket after waiting hours like yeah we are aware of connection issues please use steam list to connect to your server. HELLO do u even read the tickets steam list doesnt work!!!!