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Luke

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Everything posted by Luke

  1. Luke

    Starting issues

    If you haven not, please submit a ticket. If you did submit a ticket, I do not currently see you having one open and/or we have already responded.
  2. The backup service we have integrated within the control panel can not have its times changed. It will backup 4 times a day. I would recommend making manual backups using FTP if you want more backups or piece of mind.
  3. Yes. Mods added there will apply to the entire server. Some mods may require client side installation as well though. I can not say that for certain. You will want to check with the mod developer for that information.
  4. Windows. Depending on the location, you can expect a healthy range, anywhere from 100 ping or less in most situations. Some servers net code tend to inflate these number more than expected, such as Palworld, when comparing to servers that have been around much longer.
  5. Please be sure to submit a ticket if you have not already. Issues can happen and we would love to take a look to figure what what may be going on or what may have happened. We do not collect First and Last names (just usernames) for invoices/orders so that might be a server name.
  6. If you have not already, please submit a ticket from your control panel. We will check and see what we can do to help with this message.
  7. It is not designed to wipe data. Most servers have RCON support and/or have a save function built in to save before shutting down. If RCON is supported, we will send out to save before restarting or shutting down. With Enshroud, yes it should save before shutting down.
  8. We are looking forward to more patches from the game developer to fix most of the issues we have been seeing.
  9. Please submit a ticket if you have not already from your control panel and we will do our best to assist.
  10. Please submit a ticket from your control panel if you have not already. We will do our best to help but many crashes right now are due to memory leaks and optimization which, need to be patched by the game developer.
  11. Ping of 25 is great. Anything under 80-100 should not cause issues in gameplay. We look forward to optimization patches from the game developer.
  12. Please check out our wiki. We have a guide that will help. https://survivalservers.com/wiki/index.php?title=Project_Zomboid_How_to_Add_Mods
  13. If you are still having issues, please submit a ticket from within your control panel and we will do our best to assist you!
  14. It might have been due to the browser used. Glad to hear it is fixed.
  15. That would be the save interval. "Auto Save Interval" in the Server config tool. https://survivalservers.com/wiki/index.php?title=How_to:_Survival_Servers_Control_Panel#Right_Column
  16. The save interval will change 1 save file. For backups from the control panel, they are a separate service we provide. https://survivalservers.com/wiki/index.php?title=How_to:_Survival_Servers_Control_Panel#Server_Backups
  17. Please give our wiki a look! https://survivalservers.com/wiki/index.php?title=Main_Page#Space_Engineers
  18. Please submit a ticket so we can best assist. It may not be related to the restarts.
  19. We plan on updating the caching time as it has increased since we upgraded our backup retention. It usually takes about 25 minutes.
  20. Our wiki should be able to help. https://survivalservers.com/wiki/index.php?title=No_One_Survived_Server_Settings
  21. Luke

    New update?

    Please submit a ticket so we can best assist you. https://www.survivalservers.com/sspanel/user/?support&new
  22. Valheim+ has not been officially updated. Disabling Valheim+ for now and removing your client install should fix any issues you are having. If you have further issues, please submit a ticket.
  23. Did you check our wiki? If you need further help, please submit a ticket. https://survivalservers.com/wiki/index.php?title=Main_Page
  24. Typically they are added in a plugins folder in the main directory. You would use FTP to complete this. https://survivalservers.com/wiki/index.php?title=FTP_Access
  25. Our wiki will be able to assist. https://survivalservers.com/wiki/index.php?title=How_to_Join_a_Valheim_Server#Joining_while_using_Crossplay_.28Xbox.29