[Server Status Unknown]

This looks to be fixed up.

[server stuck on the stopped status]

Please run the update/validate listed on the panel.

Then click the green button at the very bottom to apply the setting and restart your server.

(This should force the latest update onto your server.)

[Who else is stuck on "Stopped?"]

If you are seeing this please run the update/validate option on the panel.

Then click the green button at the very bottom to apply the setting and restart your server.

(This should force the latest update onto your server.)

[Can I make backups? FTP?]

On 2/1/2024 at 5:02 PM, shibby said:

where is the saved data on the FTP side of things? i would like to do that too

When you log into the FTP client head into the /Pal and copy the Saved folder. This will have the saved game data and the config file.

To edit/upload/save/delete files via FTP, you will need to connect to your server via an FTP program. To do so, please follow the below instructions:

1. Stop your server from the panel.
2. Log in to FTP using WinSCP (a free FTP software) using the connection details found in the "FTP Details" section of the game server control panel.

1. Download link for WinSCP here http://winscp.net/eng/download.php
2. Navigate to the directory or file that you want to edit/delete/upload/change.
3. After you have finished, save your changes and restart your server from the control panel. You do not need to close out the FTP connection to do so, but you will need to close out any open files.

If you have an issues or need further assistance, please check our wiki at FTP Access.

[Server-Side Mods?]

You can indeed get mods installed as stated by shibby. This can be done through the FTP client.

https://survivalservers.com/wiki/index.php?title=How_to_Mod_your_Palworld_Server_Guide

[Is Anyone's Server Working?]

22 hours ago, devilzrose said:

If it's a Palworld problem then why will it not let me connect via FTP? all that should be is showing me the files on the server that SHOULD be able to be connected to without the game. 

The FTP issue could of been from when we tested a back end server restart to test a fix. That problem should now be fixed up as our FTP service more than likely did not restart after that.

[Pal Injuries]

I believe Ryan is looking to add more options to the panel soon. However you should be able to manual edit this feature within the FTP client currently.

 

To edit/upload/save/delete files via FTP, you will need to connect to your server via an FTP program. To do so, please follow the below instructions:

1. Stop your server from the panel.
2. Log in to FTP using WinSCP (a free FTP software) using the connection details found in the "FTP Details" section of the game server control panel.

1. Download link for WinSCP here http://winscp.net/eng/download.php
2. Navigate to the directory or file that you want to edit/delete/upload/change.
3. After you have finished, save your changes and restart your server from the control panel. You do not need to close out the FTP connection to do so, but you will need to close out any open files.

If you have an issues or need further assistance, please check our wiki at FTP Access.

[Can't connect to server]

If you still see this issue please send a ticket in as we will be able to look into this further through the ticket itself.

[Server-Side Remove Chat Restrictions Mod]

You can indeed install pak files on the servers currently. https://survivalservers.com/wiki/index.php?title=How_to_Mod_your_Palworld_Server_Guide

[Unacceptable]

1 hour ago, Micr0o said:

Wish I could say the same from my experience. We lost player data twice now.... I am tired of this lack of communication. This post captured the process of how things should be handled perfectly. We lost hours of our time...

It seems like player data is just missing but not fully. Some areas of the map are still discovered as it was before but all progress is gone, this indicates that something is missing. Please implement or offer a fix like other platforms are currently doing

If you still have this issue I can try to find any missing data on our system.

[MULTIPLAYER JOIN FAIL]

That is rather odd. Please send a ticket in and we can take a look into what is going on.

[does reinstalling server delete saves?]

Reinstalling the server on the panel will clean your save data out. The restores will still have the data but any data within the directory will be cleaned.

[not a ip change... but everything deleted?]

If you are seeing an issue with the restore feature please let us know in a ticket as we can double check for errors. The caches should be populating the restore for those times. If a restore is not pushing back to your server also let us know as we can try a manual restore to get the data back.

[Entering ADMIN MODE]

Currently for Enshrouded there does not seem to be any sort of admin in game as of yet.

[Latency at 1200-1900! Game unplayable]

If you see this issue please get with us in a ticket and we can look into why this is happening.

[Server getting rolled back]

We pushed a fix out for the restores not taking effect. If you still see this problem check in the FTP client for a zip restore folder with 0kb. If one is there delete the zip and run the restore again.

[PalWorld Server: What Triggers Backups?]

The panel restores currently back up 4 times a day. Currently palworld itself does not create its own backups. If we are doing maintenance we will process a backup manually for the panel before proceeding unless it is a hardware failure where the data is not able to be accessed.

[Where is my server?]

On 1/23/2024 at 3:17 PM, PlayerV said:

Thank but now it wont start

 

Please run the update on the panel if you are still seeing this issue.

[What's the deal with Server FPS/Lag?]

12 hours ago, Antimatter said:

They very clearly give the server 8gb of RAM.  This is the bare minimum and I haven't seen it actually scale with a higher tier/slot count.  You can try to accommodate the low specs by reducing the amount of items allowed to spawn on the ground.. but you shouldn't NEED to if the server was spun up with an adequate amount of RAM.  I'm seeing roughly 3gb is needed per player to ensure a stable and playable experience.  I moved hosts because this is ridiculous.

We currently do not limit the ram or cpu usage like many other host. If your server is showing 8gb of ram that is what your server is requiring at that time. If you still see any issues we are happy to assist in getting problems fixed up in a ticket.

[Server Update all data World/Character data gone?]

Please run the restore on the panel. If this happened from an update it is possible the save data may of corrupted.

[Anyone having issues restoring a backup?]

I am getting this over to Ryan so that he can look into why this is happening.

[Server Status "Unknown?"]

On 1/22/2024 at 11:32 PM, apileofghosts said:

Hello! My server status has been set to "unknown" as well.

1. Ticket # 730625
2. Game Server ID #187738

Thank you for your time.

This issue should now be fixed up.

[FTP mod install Losing Connection halfway through]

Please submit a ticket and we can take a look into why this issue is happening.

[Submitting a Ticket]

On 1/23/2024 at 2:11 AM, CasualSloth said:

I believe the automated backup restore feature is currently non functional via the server control webpage. There is a bug where the automated manager is creating a restore.zip file in the servers saved folder, however; the restore.zip file is completely empty and does not overwrite the existing files. 

Its a known issue for everyone and we're all hoping for a fix soon.

In the mean time, I've just been creating a manual backup until this issue is fixed.

I will get this to Ryan so that he can look into it for a fix.

[Submitting a Ticket]

If you are still seeing this issue please submit a ticket and we can get this fixed up. Normally this issue is due to the back end FTP service needing a restart.