Ryan Pennington

This isn't a one size fits all fix. Please create a support ticket as instructed so we can take a look under the hood.

We're working on a better rollout system to get the updates out faster. Terribly sorry for some of the slow PS4 patches as of late.

They are not. You can only play on players from your own platform.

Updated the download link.

Just fyi if anyone has this - just create a support ticket. We'll fix you up!

This is something that we can walk you through on support ticket if you are still having issues.

Please be specific in terms of what your questions are or just create a support ticket with your questions and our support team will take care of you!

All of the above are handled

We only permit English on these forums, sorry about that.

Please submit a support ticket for help like this.

We don't have any current plans to add Chicago as a location. Our New York or Dallas locations should provide very solid latency to Chicago.

Never seen that one, maybe try reinstalling the game and trying a different server?

That's correct, only for PS4 is that not possible as we don't have the ability to take saves off of their cloud and vis versa (it's a security issue with Sony)

We are considering these games, thank you!

That's correct. You would just order another server. Once you have both servers you can link them together by specifying the Cluster Code that matches:

Please submit a support ticket and we'll get right on that for ya

It would keep your saved world (so buildings, tamed tinos, etc), not player data though. You can take a backup if you'd like or revert to a backup from the drop down which will retain player data but those backups only last a few weeks. So if you are constantly switching back and forth between maps within those few weeks it's doable with the backup restore feature. If it's going to be longer than the listed backups you would need to make a manual backup of your SavedArks via FTP. That folder location is: ShooterGame\Saved\SavedArk*

We'd need more specific information A support ticket will be able to help you quicker.

We do not have a trial product at this time.

You have the formatting incorrect. Please follow the instructions in the info box for the Mod ID(s) section:

We removed that service unfortunately!

This is something account specific and will require a support ticket.

Click the little info boxes next to Mod ID(s) on your control panel page.

You would just go to the My Account page and cancel any automatic payment. When the next invoice is generated you can select a credit card or create a new PayPal subscription.

As this is account specific you can continue to reply within your support ticket.