Ryan Pennington

Try switching locations. If you wish to stay in the same location, switch back. If it still doesn't work, please let me know.

You are locked in with your pre-order pricing, yes.

We've got mostly everything squared away at this point. We apologize for the update delays - in dealing with the ARK server files, we had quite a few issues getting our servers listed in the server browser. We have now put together a guide for you to get your ARK: Survival Evolved server up and running and playable from the Steam browser. Enjoy the game. We'll be adding a TON of new features in the coming days. Stay tuned for some really cool stuff. https://survivalservers.com/wiki/index.php?title=ARK:_Survival_Evolved_Server_Start_Guide http://twitter.com/survivalserversfor latest news on your ARK server!

Sent out an e-mail just now. We're finally live! Check out the how-to here: https://survivalservers.com/wiki/index.php?title=ARK:_Survival_Evolved_Server_Start_Guide You are right on the money here.

We'll also be posting proof of sending the 10 keys on our Twitter

We can't purchase the keys until the game is released, you will get the key when it is available for sale on Steam within 15-20 minutes max.

Absolutely.

I assure you we have lots of pre-orders and plan on giving away at the very minimum 10 Steam keys to those who have pre-ordered. Winners will be announced via e-mail tonight at midnight.

We have a support ticket system for individual support. When it comes to modding & advanced customization, these community forums are for the community to help with each other. Basically anything that is not officially supported by our control panel & service offering would be something that falls into that latter category. We can't micro manage account specific issues on a public forum, it has to be done through an organized support ticket system OR live chat - which is why these community forums are mostly community / server owner ran. If you take a look at our Arma 2 and Arma 3 sub-forums you will see discussion is mostly account-specific (which needs to be a support ticket anyways) or community discussion related to mods that some of our customers install on their own servers outside of our officially supported mods. List of staff members that are on these forums: Ryan Pennington - co-founder Chad - co-founder Peatross - account manager PSN_Steven1230 - account manager

We highly recommend WinSCP for FTP purposes and Notepad++ for editing.

I can't give you an exact ETA as we don't have the server files yet, but they will be released side-by-side with the game tomorrow at 10AM. Everything is prepared for launch and my minimum ETA would be 30 minutes from launch. It could be more or less depending. The plan is to initially release the game with server files so that it is playable and spend the rest of the day working on implementing any of the server settings that are needed (password locks, game difficulty, etc)

We know as much as the community knows as far as that is concerned.

Demand is exceptionally high.

You can upload your RPT file here for others to review. If you have installed any mods, that would probably be the issue.

You can enter 0000 for the game server ID (or some random digits) to create a ticket. We'll take a look from there.

We'll have a lot of great information here once things roll out.

Today actually You can pre-order now!

Hello! After much anticipation, we have launched ARK: Survival Evolved pre-orders. Some important details about the pre-order process: Your game server will be "created" instantly. You will be redirected back to the control panel with a server in the "Stopped" state with no game files yet. Please note that game files release on June 2nd. We will do our very best to release access to your server game files within a few hours from public launch. The price you pay for your pre-order is subject to change. We cannot guarantee pricing without performance tests. ARK: Survival Evolved pre-orders come with no guarantees and are sold as-is. Billing begins from June 2nd, regardless of what type of order you placed. Please contact us via support ticket after June 2nd to get your FREE billing cycle push from June 2nd! We are very much looking forward to this launch. See you guys on the ARK-universe!

We can set you up with an account without a game server if you send us a private message.

We have updated infiSTAR which apperas to fix a number of the 1.8.4.1 bugs. I encourage you to give it a shot. In order to do this, please follow the new Self Install guide by clicking the info box next to the AntiHack form checkbox on the control panel page for your 1.8.4.1 DayZMod game server.

Please create a support ticket and elaborate more on your issue here.

Haha, very well could have been. Hopefully there's something in the next few weeks, this is an important feature.

Our @Bornholm is version 1.3 Please test our default Bornholm install by switching maps from the control panel and then switching back to a Bornholm install. Have @Bornholm contain the 1.3 Bornholm files and then try and load in, it will work. I would recommend http://survivallauncher.com

There's currently no method of doing this. We are working with a developer to get this done, however.

The icons are being implemented today. Just wanted to get the main site out before fixing those. Thank you for the feedback.