Lazi 0 Report post Posted December 27, 2020 The forums "staff" mostly havent logged in in almost YEARS and the support seems little to none at all, i fully regret buying a quarterly server, am i screwed? or is there actually activity here Quote Share this post Link to post Share on other sites More sharing options...
Michael Shankey 1 Report post Posted December 27, 2020 I've received help and it's usually within 10-24 hours. I've gotten about a total of 10 responses in my ticket and the responses are usually within 0-3 hours. Through the holidays I'm sure staff is at a bare minimum so it could be the time of year but I see no evidence that it's dead. Ryan Pennington 1 Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted December 28, 2020 Not all of our staff are listed as Administrators. There are moderators here that are staff as well. Our primary avenue to reach out to us is support ticket. These are community forums not a direct support line. We do check here semi regularly though (a few times a week and more regularly during a major issue or game/content release) Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted December 28, 2020 I also checked your ticket and see that you created a ticket at 5:37pm, wrote this forum topic at 5:56pm, and our staff responded in your ticket 6:01pm. Quote Share this post Link to post Share on other sites More sharing options...
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