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Closing tickets without reply


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this morning (im in europe so its now night for me) i opened a ticket with a complaint about one of the services. when i check back i see that that ticket has been closed without even a response from anyone? is that normal? i find it kinda that tickets just get closed without giving us any confirmation that you have actually read this?

 

Greets

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this morning (im in europe so its now night for me) i opened a ticket with a complaint about one of the services. when i check back i see that that ticket has been closed without even a response from anyone? is that normal? i find it kinda that tickets just get closed without giving us any confirmation that you have actually read this?

 

Greets

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