Unable to run selected backup/Control Panel Issues/FTP Not working

[basedbaboon1 0]

So I've been having a lot of trouble with the server. First off the ping to the miami server was ~200ms RTT despite most of us being located in miami. To fix this, I tried updating/restarting/starting the server but the control panel is seemingly useless.

After a couple restarts I thought I was safe to change servers to test out the ping, New York was giving me 60ms which was surprising compared to the miami one. However, when I switched back to miami the server had completely restarted.

Luckily, I had two backups to choose from, but now after selecting them and confirming changes the server is still completely wiped even though it seemingly goes through on the control panel.

Anyone know a way to manually make backups or .ini edits? I have no idea how to access the files, and there is no way to create your own backups, the two I'm able to select from were seemingly automated, I just can't load them into the world for whatever reason.

Edit: I tried FTP but I'm getting "access denied"

Been 5 hours since I opened a ticket with no reply still.

[basedbaboon1 0]

Starting to feel like I got scammed, I just want my world file so I can leave this dumpster fire