Well, perhaps if your system didn't implicitly state that replying to tickets gets them sent to the bottom of the pile ...
You hadn't replied to my ticket in several days. What was I supposed to do? Please don't berate your customers for your own issues. They quickly become someone else's customers ...
You guys have double billed me twice already. My tickets are unanswered for more than a day. Customer service on this site is pretty non-existent. 24/7? lol ..w/e man .. just answer the tickets and fix it. 422309